Summer 2024 Intern

Supervised day to day operations and managing staff for the Hotel; oversaw staff workflow and productivity.Monitored the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.maintained standards for guest satisfaction, employee satisfaction, quality assurance and asset protection while managing costs with a budget.Oversaw office and hotel inventories.Checked guests in and out promptly through Choice Advantage.Managed guest medallia and third party reviews.

Responsible for coordinating the provision of front desk services to hotel guests.Assisted with the development and updating of guest rooming procedures.Maintained accurate records detailing hourly house counts.Responded to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner.Ensured that no-show revenue is maximized through consistent and accurate billing.

Assisted customers with orders over the phone or in person. Prepared and made pizzas, breadsticks, and other menu items found in a pizza place.Assisting delivery drivers with their orders and accounting for any mistakes before orders leave the store. Clean and prepare the dining room area, including vacuuming, cleaning.