● Installed and configured diverse applications and drivers, ensuring seamless functionality across systems. ● Resolved hardware and software issues efficiently, reducing downtime for end-users by 30%. ● Managed disk partitions, user profiles, and data backups, improving system efficiency by 25% and achieving a 90% success rate in data restoration. ● Configured Microsoft Outlook, shared devices, and printers, optimizing user productivity on LAN. ● Maintained system security through timely service pack installations, Windows updates, and antivirus management, ensuring 90% protection from security threats.