Strategic Leadership & Operations Management: Oversee branch operations, ensuring profitabilityand regulatory compliance, manage staff performance, hiring, and professional development andcoordinate facility maintenance and administrative systems.Sales, Marketing & Admissions: Lead sales and marketing efforts to achieve admission targets,develop and implement marketing strategies within approved budgets and liaise with colleges topromote programs and drive admissions.Educational Program Coordination: Facilitate training programs, internships, and placement activities,organize educational events such as tech seminars and coding competitions and ensure qualitycontrol in course delivery and adherence to schedules.Financial & Performance Management: Manage financial aspects including fee collection andexpenditure planning, prepare and present operational reports to management and monitor andevaluate team and individual performance metrics.

Student Engagement: Served as the single point of contact for all student queries, worked closely with students and parents to achieve desired engagement and retention, and provided individual attention based on student profiling.Session Management: Encouraged students to attend sessions, take tests, ask doubts, and provided guidance for sessions/courses. Followed up and motivated students to attend sessions.Customer Service: Coordinated with the support function to resolve issues, managed customer requirements by offering customized tutoring, and resolved queries and concerns related to tutoring while adhering to company policies.Performance Metrics: Achieved 90% customer retention, generated 30% of new customers, supervised and trained new Education Managers, and managed the requirements of students as committed, following up on the progress of monthly sessions.

Medical Community Support: Provided continuing education for the medical community through Johnson & Johnson’s access to leading medical equipment, technological advancements, and collaboration withpharmaceutical companies.Market Assessment and Growth: Assessed new sales territories and customer requirements for growth. Drove market creation and retention, introducing premium products and increasing revenue by 20% to 50%.Training and Certifications: Participated in training workshops and achieved recertification in Open Surgery Solutions and Wound Closure. Attended international sales mastery training for Open Surgery Solutions.Awards and Employee Training: Received Johnson & Johnson Go Further Award and Ethicon Certificate of Achievement. Trained new employees and recruits in sales, anatomy, and procedure/product knowledge. Winner of Pure Progress Competition-Road to Rio.