Working for Department of Heath Australia (DOH)Department of Health and Human Services Australia (DHHS)And Department of Jobs, Precincts and RegionsCovering management side of COVID-19 Vaccine management ● Handling inbound and outbound contacts (as required) within the required time frame. ● Adhering to schedule to achieve the required target. ● Well-versed with Dynamic 365, Purecloud, and Jira. ● Prioritize and manage several open issues at one time. ● Developing and maintaining a thorough understanding of service/product, processes, and systems. ● Attending and actively contributing to team meetings for retrospective analysis. ● Talking to clients through a series of actions, either via phone, email, or chat, until their technical issue is solved. Key applications: Dynamics 365 Pure cloud PABX Hospital Management softwares

● Writing well-designed, testable code.● Conducting software analysis, programming, testing, and debugging using Agile Methodology.● Maintaining existing applications, integration services, APIs, and data pipelines.● Writing optimized SQL queries for DML operations, and integration with other applications● Developing documentation to help users.● Verifying and deploying programs and systems.● Identifying areas for modification in existing programs and subsequently developing these modifications.

● Creating and executing VisualForce Pages, apex code, Lightning components, and Salesforce incorporation.● Oversee aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.● Hands-on experience in front-end development using LWC along with good knowledge of back end(Apex) as well.● Building the apex classes and debugging the code.● Building test classes and generating the maximum code coverage.● Developing ADA-compliant applications using testing tools.● Troubleshooting and fixing bugs.