Customer Solution Specialist
Working for Department of Heath Australia (DOH)Department of Health and Human Services Australia (DHHS)And Department of Jobs, Precincts and RegionsCovering management side of COVID-19 Vaccine management ● Handling inbound and outbound contacts (as required) within the required time frame. ● Adhering to schedule to achieve the required target. ● Well-versed with Dynamic 365, Purecloud, and Jira. ● Prioritize and manage several open issues at one time. ● Developing and maintaining a thorough understanding of service/product, processes, and systems. ● Attending and actively contributing to team meetings for retrospective analysis. ● Talking to clients through a series of actions, either via phone, email, or chat, until their technical issue is solved. Key applications: Dynamics 365 Pure cloud PABX Hospital Management softwares