As a Senior Technical Account Manager within Enterprise Support organization, I was the primary point of contact for Enterprise customers to oversee ongoing operations of business critical applications, review architecture patterns, deep analysis of business use case, and troubleshooting security, network, database and application issues. Key Responsibilities . Engage with Director and C-Level executives to understand business needs.· Assist in Design/Architecture of AWS and hybrid cloud solutions with customer cloud engineers and teams.· Work hands-on with customer engineering teams to develop, migrate, and debug application issues· Leverage knowledge of customers’ environments to assist support engineers and service teams to better serve my customers.· Complete analysis and present periodic reviews of operational performance to customer leadership.· Make recommendations on how new AWS offerings fit in the company architecture· Champion and advocate for customer requirements within AWS (be their voice)· Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud

In my leadership role, I provide Information Technology solutions to US Federal and Public Sector clients to advance their agency missions and deliver more effective services to citizens. I have been instrumental in defining and implementing cloud computing capabilities for a major financial regulatory organization, enhancing their operational efficiency and service delivery.• Architected and implemented AWS cloud solutions for a financial industry regulator, adopting Amazon Web Services as the public cloud platform.• Designed and automated AWS platform operations for clients, ensuring scalability and efficiency.• Played a key role in architecting clients' future IT platforms, aligning with strategic goals.• Implemented security controls and ensured adherence to IT policies and regulations for secure AWS deployment.• Led the integration of AWS platforms with customer-managed IT infrastructure.• Collaborated with CIO and senior executives to highlight business benefits and enablement through AWS and other Cloud/SaaS platforms.• Delivered in-depth technical presentations on AWS solutions and implementations to clients and partners.• Demonstrated expertise in AWS services including EC2, VPC, DirectConnect, RDS, S3, Key Management, VPC Peering, CloudFront, and CloudFormation.• Automated AWS operations using AWS CLI and Python/Boto scripting.• Led and participated in efforts to resolve customer issues efficiently and effectively.

As a Manager in the Cyber Security Services offering, I focus on leading teams in architecting, deploying, and sustaining cybersecurity solutions with a specialization in Identity and Access Management for US Federal, Commercial, and Public Sector clients. In addition to my managerial responsibilities, I support business development, contribute to proposal writing, and develop thought leadership and intellectual capital to pursue new business opportunities and enhance the firm's recognition in cybersecurity.

Led a team of engineers delivering mission-critical cybersecurity and infrastructure solutions to the Department of Defense (DoD). Oversaw the design and implementation of a cutting edge Attribute-Based Access Control system to ensure secure data access.

• Led a team of engineers in configuring and administering application infrastructure, including Red Hat Enterprise Linux, WebSphere Application Server, WebSphere MQ, SunOne Directory Server, Windows 2003 Server, Business Objects XI Enterprise, SharePoint Portal Server, and networking components (Cisco switches/routers and CheckPoint NGX firewalls).• Developed architecture for new infrastructure components to support program missions and enhance customer functionality.• Created and adhered to project plans for application infrastructure upgrades and system deployments.• Gained significant experience in the architecture, deployment, and administration of Red Hat Enterprise Linux, WebSphere Application Server, SunOne Directory Server, and WebSphere MQ.• Coordinated and maintained communications with other federal agencies and vendors for interconnection and interoperability with DOJ AFMS program components.