Plan and direct day-to-day operations for BPO & Co-working firm. Establish and implement comprehensive policies and procedures. Hire and train administrative staff. Plan and control operational and program budgets.Plan and direct major consulting projects encompassingsignificant client interaction and statistical analysis.Significantly contributed to growth of firm through strategic plan and penetration of new projects.Created a high-performance organization—refocused… Show more Plan and direct day-to-day operations for BPO & Co-working firm. Establish and implement comprehensive policies and procedures. Hire and train administrative staff. Plan and control operational and program budgets.Plan and direct major consulting projects encompassingsignificant client interaction and statistical analysis.Significantly contributed to growth of firm through strategic plan and penetration of new projects.Created a high-performance organization—refocused and recharged the team, instilled customer orientation, and put in place metrics and benchmarks to guide continuous improvement. Brought on board to drive performance improvements and expand the business. Managed operations teams, with full responsibility for timely, accurate, cost-effective core projects.• Led team performance to consistent achievement of defined goals for productivity.• Led a cost-cutting initiative, analyzing all operational expenses to find ways to drive cost from the operation without affecting quality, performance, or strategic growth: Cut utility consumption.• Write business plans to secure financing.• Consult with clients to develop action plans.• Forecast project costs and generate price quotations.• Select and coordinate project staff.• Compile results for statistical analysis.• Research, select, and customize computer systems.• Conduct day-to-day operational coordination, planning and implementation across multiple teams.• Performing Full Life Cycle Recruitment.• Cooperate with freelance recruiters and agencies.• Ensuring a steady flow of candidates for open positions.• Presented new incentive program to appropriate management channels, reporting measurable productivity improvement within weeks of gaining implementation approval. Show less

1. Develop Staff • Training • Coaching • Performance reviews2. Support Staff • Handle escalations • Provide answers and guidance to staff • Support agents to perform their job3. Be a Manager • Lead and Inspire • Communicate company news • Facilitate meetings • Efficiency • Service Levels4. Do Admin • Leave… Show more 1. Develop Staff • Training • Coaching • Performance reviews2. Support Staff • Handle escalations • Provide answers and guidance to staff • Support agents to perform their job3. Be a Manager • Lead and Inspire • Communicate company news • Facilitate meetings • Efficiency • Service Levels4. Do Admin • Leave approvals • Payroll information • Rosters • Approve transactions5. Self Development • Attend briefings • Management training • Improve technical skills6. Other • Take overflow calls • Help with R&R Show less