• Responsible for Topline and Bottomline of the branch.• Responsible of P&L of the branch.• To ensure that each location meets/ exceeds the set benchmarks on various Key Performance Areas.• To ensure that the branch cost benchmarks are met.• To ensure that the facility is maintained as per standards and all cartons are stored as per process.• To ensure that all system related updates are done on a timely manner in the location and to take action against any non-conformity is immediately.• Revenue generation to meet planned and acceptable returns through effective operations support management. • Handle customer queries and follow standard operating procedures.• Ensuring total utilization of existing resources and manpower through proper control.• Managing Processes, Transition of new processes, Plan Resources and optimally deploy to achieve high level of productivity with minimal resources• Ensuring all staffs are focused on 100% customer satisfaction through absolute communication, commitment to their job.

• Worked with SRK Constructions as the in charge of the entire Customer relations operations of the company. • Was responsible for customer coordination, status updation and MIS reports.• Had active role in setting up a CR department for the company and managed the same according to the expectations of the top management.• Coordinated with the branches worldwide in supporting the marketing activities.

• Worked with AAA [Brand Protection Company] as incharge of UAE operations which includes managing Brand Protection investigators, Coordinating operations with local operations managers and Client relations

• Worked withV3 Teleservices Pvt Ltd as the Manager - Operations, Sole in-charge of the entire operations and administration here which includes right from Recruitment, Projects, Client relations, Process enhancement, Quality supervision, Employees welfare, Leave Policy, Pay, Shift Scheduling and strategy planning.• Had also worked with a US based client [HR consulting] of this company for their recruitment cell as the Manager – HR Coordination.

• Served UK Bank [EGG] for the back office processing of credit card applications as well as process support for savings bank account opening, account maintenance, loans processing and investor savings accounts in compliance with UK laws. • Served UK’s Broadcasting Giant [BskyB] for Customer service and account maintenance.• Served US Telecom companies [MCI] & [AT&T] for the back office processing services comprising application processing such as new customer registration, address updating and billing changes and for long distance sales services [outbound].