Anish Dhorajiwala Email & Phone Number

Hook, Hampshire, United Kingdom

Hook, Hampshire, United Kingdom

In addition to the Virgin Media Support Analyst role:Builds close relationships and collaborate with the architecture and design functions to ensure that software, middleware, hardware and network is able to fully support systems and applications to the highest standards.Actively promotes suggestions to improve both the current processes, procedures and technical strategy.Provides estimates for detailed design and implementation tasks for projects and small works.Produces detailed technical specification against business requirements and solutions designs.Seen as a subject matter expert.

Knowsley

Supports leadership in understanding the end-to-end customer journey and the impact of faults on the overall service.Ensures the alignment of software, middleware, hardware, network with project requirements.Provides end-to-end IT technology understanding and business expertise for delivery, change and operational support.Builds and/or configures solutions to specification.Implement solutions.Provides 24x7 2nd and 3rd line operational support for software and applications.Owns or contributes to change activity.Installs and configures new software and applications.Drive performance and availability increases.Fully documents all new systems to defined templates.Ensure appropriate governance controls are in place and maintained to comply with PCI and Sarbanes Oxley standards.Liaise with internal and external auditors to provide information and associated evidence.Ensures all system, application, configuration data is backed up and can be restored accurately.Effectively work with 3rd parties to resolve application outages and deliver enhancements.

UNIX Shell ScriptingOracle SQLVMwareActive Directory & WintelExchangeSharePointITIL Foundation in IT Service Management

Leeds, United Kingdom

Setting up new development and production environments by deploying dependency components on an IBM WebSphere platform via an automated process. Co-ordinating with various internal IT teams to implement configuration requests based on the architecture requirements. Creating and maintaining technical configuration documents.Creating SharePoint pages with all relevant entity and project information.Creating Maven 2 deployment packages in a MKS repository.Ensuring existing environments are configured correctly for new projects.Problem Management for UK, European and Middle East entities for development environments.

Manchester, United Kingdom

Desktop support at Trafford ParkInstallation of Hardware and SoftwareTroubleshooting users problemsSetting up PC's and configuring network accessPC and Laptop upgradesLogging and monitoring issues on call logging systemRemote support for European Helpdesk based in AntwerpRemote support for sites near Slough and throughout EuropeParticipating in various projectsCreating front-end solutions in SharePointVirtualisation of a physical server

Bsc (Hons), Computing

Btec National Diploma Of It Support, It