• Creation of trending, engaging and informative content across multiple online platforms to drive audience interaction, brand building and awareness• Conceptualize and write bi-weekly articles involving reporting and research of relevant topic, using real-time data analysis with an emphasis on user engagement metrics to optimize content• Proposing, developing and implementation of strategic social media campaigns from start to finish to enhance brand visibility and engagement with followers across Facebook, Instagram, Twitter, LinkedIn, Threads and TikTok• Management of insights and KPI to measure campaign success and effectively managing budget portfolio to find cost-saving solutions• Utilize Google Ads/Analytics to promote and track website traffic, perform keyword searches and SEO implementation• Organize and execute networking events for various initiatives and celebratory holidays strategically aligned to help promote organization• Synchronize with various departments to develop and deploy targeted sponsored ads and promotional content across all social media channels• Foster strategic partnerships with local communities to implement outreach initiatives and generate high-quality content, ultimately enhancing online visibility and engagement

• Employed IT expertise to deliver tailor-made solutions to government agencies, ensuring compliance with data security regulations and addressing evolving cyber threats• Cultivated strong partnerships with IT vendors and fostered a collaborative internal environment to drivesuccessful project execution and mutually beneficial outcomes• Leveraged IT collaboration platforms and project management tools to foster collaboration, streamline project execution, and drive innovation within the team• Utilized data-driven market research to identify industry trends, refine value propositions, and maintain a competitive edge• Implemented feedback mechanisms to foster a culture of continuous improvement and enhance team performance

• Robotics Process Automation (RPA) Business Analyst in the Americas Market Operations HSBC.• Management of clientele with Business Process Owners (interpersonal relations and communication outreach) regarding Business As Usual operations requirements and technical requirements, as well as understanding underlying functional productivity points to produce functional specifications for an Automated Robotic solution• Communication and maintain relationships with multiple geographies – Canada, US, Mexico, and LATAM• Role specifications include writing/executing test cases/scripts (SQL), developing process algorithm and workflows (Visio), facilitating Scrum sessions with the development team, translating Clients’ needs to the development team (Management skills)• Facilitate Steering Committee sessions for Americas Market Operations (Presentation skills)• Provide various project status updates and backlog management with key project stakeholders and program sponsors.

• Business Analysis and Project Management• SQL, Unix, Excel, OSAdmin training

• Developed Company domain and website using WordPress• Designed and implemented new designs/landing pages/created templates and theme pages• Optimization of online content for best performance SEO practices (for all device types)• Published effective forms to capture clients and increase sales through the website

• Worked on developing company website in HTML, CSS and JS• Designed web page layout needed for company requirements

• Worked on development of in-house software to replace vendor reporting tool• Developed Data Quality Checks for regulatory reporting tool in SQL• Scrum meetings every week/ exposure to inner workings of a developing team• Attended Tech meetings and maintained consistent self-learning to contribute even further to the team.

• Design and update webpages on official website• Update company website/social media accounts• Developed an attention to detail/image searching• Improved independent style of working

• Created and monitored various manuals for Grades of Green’s conservation projects • Achieved efficient research methods for project success• Participated in group discussions/ brainstormed project ideas• Updated/managed company’s data• Provided input on any given tasks which needed to be completed

• Taught/Mentored Language Arts and Math to multiple groups of elementary students• Collaborated with other instructors to develop interactive lessons and course materials• Achieved inter-professional relationships with parents in order to tend to needs of children • Successfully launched and updated report cards electronically