Anisha Patel Email & Phone Number

As a Customer Experience professional, I optimize customer satisfaction through data analysis and strategic solutions. I have two years of experience in this role, working with a fast-growing and innovative telehealth company.I have a proven expertise in customer feedback management and cross-functional collaboration. I successfully implemented initiatives that resulted in notable improvements in customer retention, satisfaction, and loyalty. I also facilitated the communication and alignment of customer experience goals and strategies across different teams and departments.I am passionate about continuous improvement and creating exceptional customer experiences. I constantly seek new ways to understand and meet customer needs, preferences, and expectations, using various tools and methods such as surveys, interviews, focus groups, and user testing. I hold a Bachelor of Science degree from University of Waterloo, with a minor in Biology and Management Studies. I also completed two certificate programs in EDGE - Experiential Education and Product Management, which enhanced my skills in project management, problem solving, and communication.

• 

  University Of Waterloo

  Biology/Biological Sciences, Management Studies