Anisha Poudel Email & Phone Number

Nepal

-Supported the Sales Manager in developing and implementing sales strategies that increased hotel revenue.-Fostered relationships with clients and guests, ensuring exceptional service and satisfaction.-Coordinated with various departments to enhance guest experiences and streamline operations.-Analyzed market trends and guest feedback to identify opportunities for growth and improvement.

-Delivered outstanding support by addressing inquiries and resolving complaints swiftly and professionally.-Took ownership of customer concerns, investigating root causes and implementing effective solutions for positive outcomes.-Utilized strong conflict resolution skills to de-escalate situations, empathize with customers, and achieve mutually beneficial resolutions.-Managed and escalated complex customer issues to appropriate departments, ensuring prompt and satisfactory resolutions.-Identified opportunities for enhancing customer support processes, contributing to improved efficiency and satisfaction.-Worked closely with sales, marketing, and product development teams to provide valuable customer insights and foster a customer-centric approach.-Handled customer-related crises with professionalism and transparency, prioritizing customer and company interests.

Bāgmatī, Nepal

-Proficiently managed the end-to-end loan application process, including receiving, reviewing, and processing applications.-Ensured loan applications complied with legal regulations and company policies, demonstrating knowledge of lending guidelines.-Maintained attention to detail when entering loan data into systems, minimizing errors and ensuring data accuracy.-Identified and addressed issues or discrepancies in loan applications, working efficiently to resolve them.-Delivered excellent customer service, providing borrowers with a positive experience throughout the loan application journey.-Focused on maintaining high standards of quality and accuracy in loan processing, minimizing errors and improving customer satisfaction.

Kathmandu, Bāgmatī, Nepal

-Led and oversaw day-to-day operations to ensure smooth functioning, optimal efficiency, and adherence to organizational goals.-Identified areas for process enhancement, implemented changes, and measured the impact of improvements on overall performance.-Established and monitored key performance indicators (KPIs) to track operational success and make data-driven decisions.-Built and developed high-performing teams, providing guidance, coaching, and fostering a collaborative work environment.-Collaborated with various departments to streamline operations, align goals, and facilitate effective communication.- Maintained accurate records, adhered to industry regulations, and ensured compliance with organizational policies.

Masters Of Professional Accounting, Accounting

Activities and Societies: International host, Student Union

Bachelor Of Business Administration - Bba