● Client Engagement: Boosted client satisfaction by 30% through effective needs assessment, requirement definition, and timeline establishment, ensuring a client-centric approach.● Documentation: Increased project clarity and efficiency by 25% with comprehensive and client-friendly documentation of the project cycle.● Solution Development: Enhanced solution performance by 40% by developing enterprise-level solutions such as ITSM, QMS, and EMS using NSL Language.● Presentations: Raised client approval ratings by 20% through regular, engaging solution presentations to clients and managers.● Enhancements: Improved product quality and client satisfaction by 35% by implementing tailored client-specific enhancements.● Problem Solving: Reduced project downtime by 30% through in-depth problem analysis and designing alternative solutions focused on client needs.● Project Leadership: Improved project delivery timelines by 25% by leading entire projects and managing specific modules, ensuringclient objectives are met efficiently

● Check in and Check Out procedure of guests● Worked in various internal department – Instant Service, Reception and Guest Relations● Ensuring highest level of guest satisfaction● Guest Complaint handling, maintaining Log of complaints