Anisha Cyrill Email & Phone Number

Prahan, Melbourne

Managing all product data and product enrichment for roddandgunn.com in key systems. Ensuring all online content is updated in line with product drops and that promotions and categories are merchandised accordingly. Coordinating the Myer, David Jones and Iconic Dropship programs and ensuring that all products, promotions and pricing is kept in line with the overall business. Set-up and test all weekly EDM communications in Mail-Chimp.

Kew, Melbourne

HTML & CSS, Dreamweaver, Sublime, Magneto CMS, Litmus, Sales Force - Exact Target, Basecamp, Adobe Photoshop, Jira Software, Google Analytics.Online campaign specialist across six iconic Australian Brands working on their responsive e-commerce websites. Planned and executed over 40 lead generation campaigns to bring exciting and engaging online shopping experience and wow the market through big innovation. Drive brand engagement and deliver the best mobile & onsite customer journey, through integrated marketing content, optimised content innovation and user behaviour insights.Project managing above and below the line marketing campaigns online and supporting social media campaigns through cleverly integrated online content. Ensuring integrity and timely execution of all campaign and promotional activity, formulating detailed briefs and approving of all creative & copy content to ensure it is aligned.Strong collaboration with marketing, digital creative team, user experience and front end developers to seamlessly, and successfully implement the promotional and campaign plan. Improve and embrace continuous improvement processes through lean workshops to maximize customer value while minimising waste.

Kew, Melbourne

Magento CMS, Excel, Google Analytics, HTML, Litmus, Salesforce - Exact Target, Basecamp, Adobe PhotoshopExecution of content and the extensive and fast-paced promotional retail calendar, briefing of website content, management of email marketing strategy & communications and setup and testing of promotional offers. Briefing, approving and building responsive HTML category landing pages and EDMs and conducting thorough cross-browser render testing. Ensuring the websites were accurate and up to date and weekly sale targets were being met.

Kew, Melbourne

Magento CMS, Microsoft OutlookProviding exceptional online customer service on a hugely popular eCommerce site for iconic brands Bonds and Berlei with a sales focus. Handling all customer requests, returns and faulty items and the ‘day to day’ operations, assisting with high volumes of inbound calls, problem solving and responding to consumer emails, with a view to up-sell and cross sell across our broad product range and brands.

Glen Huntly, Melbourne

Maintained and uploaded trade & service business listings with logo and video content to the website, to provide users a simple way to find and compare local services and trade. Overseeing online company profile pages to ensure all details were on point. Handling a portion of new and existing clients payable & receivable accounts.

Richmond, Melbourne

Providing online consumer centric support for a small footwear & apparel online retail business.Handling all customer requests, returns and faulty items, as well as managing all website content using CMS, retouching and uploading product images, writing on-brand copy for product descriptions, managing product lifecycle, stock & inventory count and replenishment. Processing, picking, packaging and dispatching online orders, national & international. Reporting on monthly sales metrics, managing returns and exchanges with consumers via phone and email and providing product knowledge for up-sell and cross sell. Liaising directly with couriers and technical support services to ensure optimum service is supplied to all online customers.

Bachelor Of Education (Bed), Art/Art Studies, General

Victorian Certificate Of Education