Developed a structured JavaScript object to manage multiple bill types and their associated paymentlinks, offering customers a wider range of service options.

● Configured intrusion prevention and multi-factor authentication in the Department's Linux lab.● Rebuilt the Department’s server infrastructure to enhance secure remote access.● Created documentation, wrote code for various administration tasks.● Performed OS deployment testing and patched systems as necessary.● Provided support to faculty and students during classes.

● Set up a server to automate custom operating system installations, software setups, and updates fordepartment computers.● Patched Linux workstations and maintained the Jira and Confluence project management tools.● Automated the installation of Visual Studio on Windows machines using batch scripts.● Provided individual support for faculty, staff, and students in the department.● Planned and executed maintenance in department labs.● Conducted research and contributed to workforce development proposals and projects.

● Installed, configured, and routinely upgraded software and hardware for various network environments.● Provided technical support for desktop and handheld devices - Windows 7, 10, Mac OS.● Resolved issues with print and scanner jobs.● Managed new Inventory items and updated the Ticket system with necessary information on completedjobs.● Utilized ticketing systems such as ConnectWise Manage.● Performed troubleshooting on VoIP systems and end devices.

● Managed user accounts with Active Directory● Created, edited and linked Group Policy objects with Group Policy Management Console● Managed user email accounts and created backups with Exchange 2010 Management Console● Performed inventory intake and accounting● Made backups of software and files, ran verification and restoration tasks as necessary usingStorageCraft ShadowProtect and ImageManager● Managed user connection issues with load-balanced remote desktop environment using Windows Server2012 R2 and Server 2008 R2 used for NextGen EHR● Managed user accounts, pharmacies, and labs, and acted as the first point of support for ElectronicMedical Records (NextGen)● Documented jobs and communicate with end users (8-10 daily) using OSTicket● Troubleshooted Cisco AnyConnect VPN connectivity

● Set up new computers● Reviewed server event logs● Researched backup software - StorageCraft ShadowProtect, and ImageManager

● Updated firmware, configured new ports in HP switches● Made server tape backups daily and delivered them to offsite locations● Monitored system, security , and applications server error log (4 to 5 servers)● Performed troubleshooting on ethernet connection issues, pulled, crimped (568B & 568A), tested, anddocumented new connections● Performed troubleshooting on POTS connection issues, created new connections● Diagnosed, installed, repaired printers and made DHCP reservations as necessary● Installed new software, fax machines, and scanners● Performed troubleshooting of wireless connectivity issues and conducted wireless surveys● Researched about Hyper-V servers, documented Hyper-V server setup process

● Grader and student assistant for Precalculus and Calculus I ● Setup Hawkes Learning on computers for students, setup slides for the professor, performed windows updates● Assisted students with math related and technical problems (2-3 students daily per class)