• Provided customer account management on a 24x7 basis for DaaS, POS, Workstation, laptop hardware issues through resource coordination, dispute and technical resolution management, and communications at various levels during services engagements.

- Supporting small and medium business IT administrators, with technical issues on the cloud based application HP Touch point Manager, over active chat and phone. - Administration of Windows XP, Windows 2000, Windows 7, Windows Image, LAN and Network printers -Created user group, IP address and installation. -Worked on virtual routers, hub and switch basic troubleshooting. -Troubleshooting network protocol & Services and Take Remote access and troubleshooting to try and resolve issues for customers across all geographies. -Achieve consistent #1 or #2 in monthly metrics, including call duration, number of calls per shift and customer satisfaction ratings -Train new employees and explain protocols clearly and efficiently. -Assist management with scheduling, service protocol improvements and quality assurance. -Supported customers with on line billing and account issues.-To log & prioritize system & user support calls for the second line support team.-Keeping customers updated about the progress made with regards to issue resolution.

 Provided support for a Mobile communications company called Cricket as a customer support Associate. Supported the mobile phone connectivity issues, billing, Broadband dongle connectivity issues and driver related issues.  Supported customers with online billing and account issues.

• Involved in the development of VHDL code of IC2 controller.• Perform the simulation of the protocol. • Perform end to end testing.