Anish Sebastian Email & Phone Number

India

India

Envisioning and implementing the technical roadmap, leading all aspects of technology - design, development, integration, and deployment of various applications Expertise in Outsystems on-premise or public cloud platform server and lifetime implementation, high availability, and disaster recovery. Directing development and testing activities including document requirements, reviews, test strategies, test plans, case writing, defect management and summary reportsSteering the responsibility of following projects:Supervising warehouse control system support project for a US retail chain through Splunk dashboard along with ensuring conduction of first line of investigation for severity issuesProviding 24 X 7 critical production supports to 150 + Production and UAT serverso Deployment of Crowd Strike Endpoint Security ProgramLeading and directing offshore support teams and providing technical directions as requiredConducting review and approving severity deck; creating standardized operating (SOPs) practices and procedures that ensures audit compliance and standard levels of agreement (SLA)Working with a diverse set of stakeholders on matters relating to systems for establishing, implementing & improving infrastructure solutionsEnsuring timely closure of all incidents as per Incident Management practices; conducting RCA of all incidents and preparing incident reports; leading trend analysis to avoid recurrence of the issues; updating them in Service Now Ticketing Tool Generating various KPI reports for weekly and yearly presentations

Mangalore Area, India

Maintenance of Active Directory and Exchange user accountsExchange server and Lync server administration for new account creation and deletionManaging windows server 2012, 2016, upgrading and patching updatesManaging Linux CentOS hosted serverWorking with local ISP provider for support of existing lines and application of new lines Offered IT support services for all RAT personnel; reduced business impact by managing tickets with timely resolution or workaroundsEnsured execution of IT Project plans for New/relocating officesSCCM Software deployment, SCCM Windows and 3rd party updates deploymentProvided a secure, compliant, robust, reliable, scalable, and efficient infrastructure and offered infrastructure support strategy and operationsEnsured maximum accountability and accuracy for management of technology assets, vendors, software licensing and hardware supportMonitored the day-to-day support of all production platforms to ensure the high availability, integrity and confidentiality of the network, servers, storage, telecommunications services, and informationLed IT System Administration for enterprise email, web servers, database servers, file system storage, and collaboration systems Steered planning, implementation, and support to the local data networks, including proactive network management and problem resolutionSupervised the security of the IT operations including intrusion, detection, and prevention solutionsMaintained a disaster recovery plan for IT operations & production systems and coordinated responses to emergency production issuesDelivered outage and crisis leadership with crisp, clear communication to stakeholders, vendors and executive managementProvided technical input and recommendations for contracts, software, and related goods & services needed for technology areasConducted training and motivation programs for the subordinates to make full use of individual capabilities, thereby meeting changing system demands

Mangalore Area, India

Planning and Designing new projects and handing over to operations team.Operates as a team lead providing expert technical direction to team members.Adhering to committed deliverables, and regular communication of progress to management.Manage installation, maintenance and support of complex technical infrastructures, hardware, and system softwarecomponents.Manage and monitor network operations using tools Zabbix, Nagios, manage engine etc.Implement new features and options of monitoring tool to improve NOC monitoring and maintenance. Manage and tune platforms to ensure expected availability and performance levels are achieved. Manage and administer MS SQL databases of various applications.Provide expert technical direction to System Engineers, Associate Engineers and contractors.Perform root cause analysis for service interruption recovery, create preventative measures on complex projects.Create and maintain project upgrade plan / schedule.Monitor data leakage and enhance IT security.Installed and configured Hyper-V for DLP console server to control distributed 200 users. Commissioned and installed Mail store server with instant email archiving system for 200 users.Managed and configured IBM MaaS360 MDM, MAM, MCM, Secure mail.Managed and configured Symantec DLO, Acronis, Druva cloud backup management.Manage and administer Avaya IPOCC, IP Office Server, Voicemail server.Create task flows in Avaya IPOCC and apply changes according to requirement.Manage the IT budgets and expenditure on hardware and software.Sophos and Cyberoam firewall firmware upgrade.

Mangalore Area, India

• Supporting IT Infrastructure for 11 offices within South India.• Troubleshooting and resolving/escalating issues pertaining to Systems and Networks. • Executing IT Project plans for New/relocating offices.• Providing level 3 supports to users only when an incident is escalated by the Service Desk to the respective ITSM queue.• Managed Active Directory sites, replication schedules, site links and boundaries, used ADUC to create and manage computer, user and group accounts in an Active Directory environment.• Administering File and Print server for all offices.• Planned and implemented exchange server for various clients.• Mentoring other IT support staff and helpdesk on issues not familiar to them.• Installation and configuration, troubleshooting, and maintenance of computer desktops, laptops, Video conferencing equipment’s and associated peripherals, such as printers in all company locations.• Administer Cisco Unified Communication manager, creating and removing extensions and adding it to voicemail services.• Support and configuration of CMS proprietary applications.• Manage, coordinate, and troubleshoot file server backups at remote sites and DELL or Compaq Tape Libraries, DLT, or DAT drives.• Assist Network and Communication team with configuration, installation, and maintenance of network related hardware, software, and services such as file servers, print servers, gateways, and connections to external resources.•Troubleshooting and problem solving of structured cabling systems, active network, core/edge devices and wireless access points with coordination with the Network team•Configuring of Exchange clients using Microsoft Outlook 2007/2008 including PST files, Offline folders, multiple profiles and Outlook rules.•Provide IT support to remote locations using Systems Center Configuration Manager remote tools, team viewer or remote desktop and if required travel to the location/base/facility to provide support.

Abu Dhabi

• Structured indoor cabling of fiber and data cables.• Termination of fiber and data cables.• Configuring ONT (optic network terminal).• Migrating services from copper to fiber.• Splicing fiber optic cables.• Troubleshooting of ONT, VOIP, HSI and IPTV in GPON Network Management System.• Provide online customer support & guidance on the selection of strategic network solutions, capacity planning and operations of FTTH network. • Fixing of racks and connection of intra-rack cable.• To carry out necessary rectification procedures within the service level agreement.• Generating reports of major breakdown and presenting the same to the management.

Mangalore Area, India

• Administer Windows Active Directory 2003/2008, user creation, deletion and providing access rights.• Administering Microsoft File and Print Servers.• Designing the physical layout of LAN• Installing, Configuration & providing Support for Access, Distribution Layers Network components like Routers, Switches and other network devices.• Troubleshooting at Distribution and Access layer Routers and Switches and Gateways of routing protocols (Static, EIGRP, OSPF, BGP) and Switching Protocols (VLANs, VTP, STP).• As per Network Architecture, Properly coordinate with circle IT Team to Install the Network Devices and also coordinate with ISP for link commissioning and routing related issue.• Advanced LAN/WAN related troubleshooting with Cisco Based products (Routers, Catalyst Switches).• Responsible for designing and implementation of customer network infrastructure. • Installing, Configuration & Support of Access Layer Network components like Routers, • Switches and provide technical help to Customer.• Monitoring overall network & infra performance, including accountability for problem identification and escalation.• Managing user accounts using Active Directory.• Configuring clients to connect to the windows server (2003/2008).• Implementation of TCP/IP & related Services - DHCP/DNS.• Creating user account, email ID’s for the new users and adding them in their corresponding mailing group.• Install new/ rebuild existing servers and configure hardware, peripherals, services, settings, directions, storage, etc.• Providing first-line/second line technical support and guidance to different sites.• Configure Anti-Virus Software application on servers and desktops.• Install, configure, and maintain LAN networks, operating system and application software.

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering, A

Diploma, Electrical, Electronics And Communications Engineering