Making sure a customer is greeted and welcomedTaking care of the lost emails, passwords and broken linksEducating customers in our services and promotionsAssisting customers with their trades and accounts related inquiriesHandling tons of chat requests, emails and phone callsAssuring that clients’ curiosity is satedReporting bugs to developers and advocating clients’ needs and desiresSharing important news/updates with the next shift and keeping track of the pending ticketsCommunicating with other departments to ensure customers get what they long forProviding feedback to the team leader

Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material Reviewing/updating contents on a popular social media platform Audit of content received and sharing for Social Media Upload Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities•Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team oriented environment• Passion for social media. Conversant with channels that provide on demand Video• Neutral mindset to alternative video content that needs classification• Must have some inclination/ viewpoint towards any/some of the following:• Government regulated Internet control• EU policy making• Business process efficiency• Understand and remain up-to-date with client’s policies and guidelines• Review user reports regarding website content• Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures• Serve as an advocate for the user community• Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content• Review the reported content within agreed turnaround times and standards of quality• Recognize trends and patterns, and escalate issues outside policy• Fulfill base productivity .• Respond to user inquiries with high quality, speed, empathy, and accuracy• Gather, analyze, and utilize relevant data to develop ways to improve overall user experience• Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community• Review of sensitive content sometimes involving graphic or disturbing subject matter

The First Level Agent is responsible to provide proactive User Helpdesk Services to inbound customer service requests. This includes the usage of remote tools to analyse and resolve tickets. Answer "How do I questions" for dedicated Hardware and Software within the customer environment and perform software distribution to endpoints.Monitoring Universal Work Queue’s (UWQ) - revision of assigned tasks. Creating and Updating the tickets in case of changes (cancelation, additional information). In case the customer is calling, provide the status of ticket. Handling the E-Mails with additional questions from other levels. Due to the skills, is able to solve the majority of incidents directly.• Customer Relationship (external as well as internal) - Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). If not successful inform customer about next steps.• Operational Deliverables and Contribution - Answer inbound customer calls, including detailed recording of the issue according to defined processes. To proactively monitor systems in order to pre-empt customer issues and calls, to ensure high levels of customer satisfaction with individual calls• Processes and Improvements - Observe technical or process problems at all times, proactively inform Line Manager about potential problems and suggest improvement action.• Knowledge Management Ability to deal with difficult callers - Usage of available solution trees and Knowledge base to resolve tickets and advise customer on appropriate actions on the phone.• An ability to communicate with customers and understand customer requirements.

📍Building and delivering innovative loyalty solutions around the world.📍Serve high profile clients for concierge requests include dining, sports, travel, entertainment, shopping services worldwide, home assistance, auto assistance, and emergency medical & travel assistance.📍Represent clients' brands, applies client and group policies as applicable whenever interacting with customers.📍Consult clients with recommendations & proposals, updates the on-going offers & promotions and explain the offers mechanism in order to maximize the utilisation of the privileges and cross sell other services which suits to clients' requests.📍Involve in sourcing for service providers/ vendors worldwide, identify reliable & quality providers, build rapport with them and close follow up in ensuring the products or services are proficiently delivered to clients.📍Work with global concierge offices if encounter limitation accessing information of products and services or needs of local knowledge in particular country.📍Uses variety of resources to fulfil clients' request inclusive internet, team member or personal experience, partners, internal resources and more.📍Uses web-based system it is called ePowerCenter (ePC) & xtend for case management and calls handling.📍Involve in work process improvement, identify the issues & challenges, recommends, plans & executes the improved version of SOP in ensuring smooth and efficient workflow and service delivery.📍Taking first level escalations and resolving complaints with the assistance of LDQA and supervisor.📍Monthly reporting such as vendor billings, process queue, shared mailbox and other ad hoc reports.📍Dining Reservations and Culinary Experiences📍Travel Planning and Custom Itineraries📍Live Event Access (Sports, Concerts, Award Shows)📍Creative Gifting Services📍Personal Shopping📍Fitness and Lifestyle (Spa, Wellness, Personal Trainers)📍Reminder Services📍Coach or Tutor Sourcing

Job Description :· Handle phone-in enquiries of current and prospective members in respect to Singapore Airline KrisFlyer programme· Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules· Maintain member accounts whenever there are changes in their profiles· Send programme related collaterals and forms· Advise on latest promotions and mechanics· Manages feedback/ complaints and liaise with backend support to resolve members’ issues· Involve in ad-hoc projects· Meet daily KPI requirementEscalations/ Operations TeamIn additions to above duties, staffs under this team will also take charge of the following responsibilities dependant on the type of workgroups.Retro workgroup· Work on spawned tasks received from the voice teams/ CRT· Engage in investigative work with Air/ Non Air partners· Arrange with Air/ Non Air partners or SIA (LMD) to credit the mileageTicketing workgroup· Responsible for reissuance of tickets· Liaise with various departments in SIA and prepare sales reportsQueue workgroup· Manages queues system on real time basisTask workgroup· In charge of administrative works· Responsible for fulfillmentsRefund workgroup· Responsible for refund and cancellation of tickets· Check the issuance or re issuance transactions and ensure that the requests are executed in prompt and accurate manner

📌Provide information on services offered by Citibank to enhance customer relationships.📌Identify and respond to customer needs accordingly. Manage challenging customers professionally and provide after sales service, where applicable Ensure effective and timely follow-up as promised to customers. 📌Cross selling of Bank Products, Bank Channels and other initiatives that the business deems important.📌Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems for Singaporean customers. 📌Protects and recovers organization's assets by monitoring accounts; collecting delinquent accounts.Duties:•Prevents losses by monitoring customer account balances; notifying customer with exceeded balances; suspending service of high-risk accounts.•Collects delinquent accounts by locating and contacting customers; establishing repayment terms and schedules.•Uncovers fraud by monitoring suspicious account activities.•Supports legal action by collecting, analyzing, and summarizing information.•Protects organization value by keeping information confidential.•Avoids legal challenges by complying with legal requirements.Skills/Qualifications:General Math Skills, Phone Skills, Verbal Communication, Organization, Informing Others, Thoroughness, Persistence, Deadline-Oriented, Legal Compliance, Results Driven.

📌Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems for Singaporean customers.📌Customer Service Representative Job Duties:Attracts potential customers by answering product and service questions; suggesting information about other products and services.📌Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.📌Maintains financial accounts by processing customer adjustments.📌Recommends potential products or services to management by collecting customer information and analyzing customer needs.📌Prepares product or service reports by collecting and analyzing customer information.📌Contributes to team effort by accomplishing related results as needed.📌Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking