- Apply interpersonal skills to engage families to address concerns raised to the Department and identify strengths to achieve the best outcomes for the children. - Regularly provide ongoing information and support to carers to assist with providing appropriate support and care to the children in their care to address trauma based behaviours.- Work within a case management framework, investigating child protection matters, and case manage children and their families. - Visit children in alternative care and provide support and assistance as required. - Using written communication to complete action case plans and maintain client files. - Improve access and connect clients/families to culturally appropriate services and formal and informal community networks. - Adhere to departmental guidelines and legislative requirements in relation to all aspects of case work.- Initiate regular case discussions with appropriate professional and non-professional team members and other parties. - Facilitate opportunities for children under the Guardianship of the Minister to build healthy identities.- Contribute to effective and efficient team operations by attending and participating in supervision, team meetings, training programs and planning days as required.- Support families and enhance family relationships in a culturally appropriate manner.- Collaborating and negotiating with justice, legal and health care providers.

Customer Service Representative with a demonstrated history of working in the retail industry. Skilled in Customer Service, Retail, Clear Communications, Team Management, and Multitasking, Providing a high level of customer service and building rapport with clients, Planning, prioritising, delegating and evaluating work tasks to ensure proper functioning of the daily activities, Other duties include daily balance, meeting KPIs, customer care, and stocking.