Everything about Customer Satisfaction and Customer ServiceFront Desk DutiesMarket Penetration IndexRate entering in different web portals, like "Venere", "Expedia"Training and Motivating of Guest Service AgentsGuest and Catering FoliosTravel Agent CommissionsReservationsCost control of the Front DeskInput and Implementation of Marketing ideasBudgetingScheduling

Organizing Front desk and Back officeGroup reservation Control of the web portals "Tiscover" and "Venere"Organizing supporting programs for incentive groupsAccountingYield ManagementWorking schedule for employees etc.

Front DeskReservationSales DepartmentAccounting

responsible for customer advisory service business correspondence sale of souvenirs conducting the customer data maintenance of the website "Tiscover"accounts and petty cash

in charge of calculating and writing offers and accounts internal and external orders preparation of presentations and labour affairs like controlling expenses and petty cash

My duties were among other things to take orders via telephone from customersinvoicing dealing with customer complaints

responsible for the correspondence accounting and labour affairs petty cash

Front DeskServiceKitchenHousekeeping