•Provide first-class property management services and assist the Property Manager in overseeing a portfolio of properties•Day to day responsibilities include assisting the property manager with financial and operational management, customer service, vendor management, and enhancing tenant relations•Work with the Property Manager to resolve property management issues•Work closely with and supervise Vendors to ensure compliance with service contracts•Recommend and/or generate vendor contracts as appropriate•Assist the Property Manager with the preparation of operating and capital budgets as well as operating expense reconciliations•Assemble, review and assist the Property Manager in the implementation of the approved operating and capital budgets•Assist the Property Manager as appropriate in coordinating insurance procurement, electricity procurement and real estate tax review processes for properties•Conduct routine property inspections to prevent/identify problems and exposures•Ensure adherence to owners' policies and procedures, as well as compliance with codes, regulations and governmental agency directives•Assure optimal functioning of building life safety and security systems•Follow established AR/AP guidelines including contacting tenants to follow-up on payment status and assisting property manager in lock-outs as necessary•Reviewing and ensuring accuracy of accounts payables•Answer telephone as required•Receive work order requests and coordinate with the building technician or vendor as appropriate•Schedule building activity including move-ins/move-outs and verify insurance•Collaborates with Property Manager to maintain personal contact with owners•Assist Property Manager in the preparation of monthly reports according to owner's needs•Ensure compliance with management agreements•Work with the Property Manager to facilitate property management, accounting, marketing and construction needs

• Oversaw property managers in the daily operations of 12 apartment communities with over 4,000 units and 100+ employees.• Selected, trained, mentored, and motivated property managers.• Reviewed monthly financial statements and providedexplanations to management of all 12 property’s performance.• Arranged for maintenance, upkeep, and reconditioning ofproperty as necessary to maintain the appearance and quality ofthe assets in the assigned portfolio.• Involved in the acquisition process of 4 new properties in theDallas-Fort Worth area during my tenure.• Successfully diffused and resolved escalated resident situations.

• Manage leasing and maintenance team• Proactively resolve resident and property issues• Mentor and train leasing and maintenance team members• Provide opportunities for continued training and advancement for each team member• Enhance resident relations and community life by coordinating social/community events• Prepare incident reports, resolves incidents, and follows up• Adjust resident account ledgers and researches charges/credits• Complete analyses, surveys, and reports• Act as the main contact for capital projects and renovations• Monitor and strengthen the financial performance of the property, including, but not limited to collecting delinquent rent, maintaining budgeted occupancy and tracking controllable expenses• Work closely with the maintenance supervisor to ensure high maintenance productivity and resident satisfaction• Complete employee evaluations for the leasing maintenance team• Counsel, coach, and take disciplinary action for the leasing and maintenance team• Assist with implementing marketing efforts

•Manage leasing team•Inform property manager of problems, community needs, other situations and incidents•Mentor and train leasing team members•Audit resident files to ensure in compliance with company policy•Process applications using SafeRent and approves team’s applications •Conduct move-in orientations with new residents•Set goals based on areas of opportunity and needed improvement•Lead team meetings•Set leasing team schedule for office tasks •Process resident requests per policy•Assist with any other tasks as directed by management

• Manage leasing and maintenance team• Proactively resolve resident and property issues• Mentor and train leasing and maintenance team members• Provide opportunities for continued training and advancement for each team member• Enhance resident relations and community life by coordinating social/community events• Prepare incident reports, resolves incidents, and follows up• Adjust resident account ledgers and researches charges/credits• Complete analyses, surveys, and reports• Act as the main contact for capital projects and renovations• Monitor and strengthen the financial performance of the property, including, but not limited to collecting delinquent rent, maintaining budgeted occupancy and tracking controllable expenses• Work closely with the maintenance supervisor to ensure high maintenance productivity and resident satisfaction• Complete employee evaluations for the leasing maintenance team• Counsel, coach, and take disciplinary action for the leasing and maintenance team• Assist with implementing marketing efforts

• Responsible for leasing apartment homes to clients while maintaining a high closing ratio• Motivate clients to visit the community by using excellent telephone techniques• Greet all visitors by standing, smiling, and welcoming them• Follow up with clients in a prompt and consistent manner• Maintained knowledge of current competitor pricing, features, and amenities• Assist with maintaining Picture Perfect standards on the community• Understand and demonstrate Fair Housing laws and standards• Follow through with all aspects of the application process• Prepare move in packages for future residents and ensuring all aspects of the move in run smoothly• Assist with lease renewal preparation and resident retention efforts

The Snow Companies is a boutique agency specializing in direct-to-patient and word-of-mouth communications for the pharmaceutical and healthcare industry.The Program Manager position represents the core of the Snow Companies business model. This position is ultimately responsible for planning and executing Local Patient Outreach Programs (LPOPs), additional programs, and assisting in the recruitment of program attendees.Key Duties:• Thoroughly understand the client's brand and disease category as it relates to the product, target audiences and competition• Plan and execute Local Patient Outreach Programs (LPOPs) to promote client’s product, service, or agenda• Research and identify venues for programs, solicit bids, and negotiate prices• Coordinate all program related logistics, including but not limited to food and beverage, room set-up, A/V, additional onsite services, materials and material shipment, and travel• Purchase advertising space and time as required to promote the Local Patient Outreach Programs (LPOP)• Manage onsite program execution including, but not limited to, registration, welcoming speakers and attendees, and collecting program evaluations• Provide post-program data and written summaries to clients• Manage large program budgets• Contribute to the recruitment of program attendees through outreach calls• Responsible for interfacing with clients and maintaining open and frequent communication with him/her• Document all recruiting/program activities on an ongoing basis and complete summary reports and analysis as needed• Establish methods for increasing participation and effectiveness in activities, programs, and/or tactics

• Maintain social media sites including Facebook, Twitter, and WordPress • Multi-task several projects on a consistent basis • Extensive knowledge of Microsoft Office programs including Word, Excel, PowerPoint and Publisher• Maintain correspondence between campus offices through letter and memoranda • Experience in graphic design including flyers and brochures for promotional materials • Create and maintain event files to include all logistical detail • Prepare a training manual and documents for future employees• Negotiate contracts with various talent agencies and private companies for events • Collaborate with team members to complete initiatives set forth by the President of the University• Coordinate events and develop student mentorships to enhance the overall student experience• Expand community service initiatives by forming an Alternative Spring Break Program• Supervise and mentor an intern in the area of student engagement

• Oversaw the leadership and training of over 40 team members of all different ages• Created daily schedules, ran reports, and delegated responsibilities as needed• Completed a detailed proposal for top management that was later implemented • Attended weekly training sessions and workshops to learn extensive industry knowledge