Anita Johnson Email and Phone Number

Experienced Claims Resolution Specialist with a proven track record in Mortgage Default Management, Analytical Finance, and Effective Negotiation. Skilled in evaluating and reconciling FHA, GSE, MI, and investor claims, adhering to strict guidelines. Expertise in mortgage software and Microsoft Office Suite. Consistently exceeds expectations in high-pressure environmentMortgage Default Servicing Analyst I Operations Analyst excelling in monitoring and providing analysis on Servicer claims submitted on REO and Third Party forclosed properties. Reviewed and used FNMA and MPF Default Managment guidelines to determine if correct procedures and requests were followed to submit invoices and documentation needed for reimbursement.CORE COMPETENCIES• Operations Management• Claims Resolution• Claims Adjudication• Financial Analysis• Quality Control• Communication• Analytical Skills• Adjudication• Data Analysis• Relationship Building• Relationship Development• Customer Satisfaction• Customer Experience• Data Entry• Attention to DetailACCOMPLISHMENTS:• Attention to detail to audit and analyze work outputs by interpreting government agency and department guidelines/standards.• Strong verbal, written, and organizational skills.• Ability to communicate with all levels of leadership in a professional and organized manner.• Multitasking ability to handle specialized task and responsibilities alternating between work processes and special projects.• Ability to maintain confidentiality and good interpersonal skills.• Mortgage Software: eMAQCS | Service Now | Property 360 | LoanSphere (Black Knight) | PeopleSoft I Equator I TRAX I QAS I SERFS I Falcon I eboutique I Darts I AS/400• Microsoft Office: Outlook | Access | MS Word | MS Excel I PowerPoint I OneNote I SharePoint I Microsoft Dynamics (Great Plains)Contact me at anitacjohnson@yahoo.com for any claim processing opportunities.