1. Managed outbound calls to existing and previous loan customers to promote personal loan products, guiding them through the application process until disbursement.2. Leveraged Excel to maintain and track customer loan data, ensuring accurate resolution of queries and contributing to monthly performance reporting.3. Utilized strong communication and soft skills to build customer relationships and enhance overall satisfaction.

1. Conducted outbound calls to customers with pending EMI, utilizing Excel to analyze trends and patterns in EMI payment behaviors.2. Delivered customized payment solutions and effectively communicated the benefits of timely EMI payments, resulting in improved customer satisfaction.3. Developed strong professional communication and soft skills to effectively engage with customers and resolve inquiries.