• Accountable for all analytical aspects of the chargeback and sales trace process including submissions, resubmission processing, error resolution, and chargeback settlements for our top distributors• Responsible to manage the distributor resubmission process both internally and externally by the accurate tracking, monitoring, and communication of disputed lines for resolution within the predefined timelines• Significant facilitation and collaboration with our top distributor partners to drive change around our chargeback processes in order to facilitate effective end-to-end policies and procedures that will deliver sustainable results • Assist leadership with creating and implementing governance processes to ensure standardization and efficient chargeback and sales trace policies, procedures, and processes to harmonize all aspects of chargeback operations with the appropriate flexibility to meet customer/market needs and dynamics • Resolve chargeback and sales trace errors in accordance with OLA’s and SLA’s utilizing advanced technical skills to assist in analyzing outstanding chargeback disputes.• Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations • Performs business analytics and provide actionable reporting to assist in efficient and accurate chargeback/sales trace processing and to identify large dollar issues for immediate resolution• Exercise appropriate controls to minimize disputed chargeback financial exposure and rebate reserves across all • Identified gaps in chargeback/sales trace procedures and work with the team leaders and managers to find resolution • Efficiently analyze customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing

• Price administrator ensuring the accurate customer/distributor pricing using SAP. Keep customers, distributors, and sales reps regularly informed of cost support requirements, list pricing and price changes as they occur.• Successfully automated the process of creating automated pricing communications. This process which saves time and eliminates errors has been adopted company-wide. • Automated several other processes to include sales team MBOs, Sales Variance Dashboard, Customer Rebate files, Cost model price files and letters.• Manage Sales Logix, SAP, Salesforce and Lotus Notes in support of region. Assist sales manager to ensure reps are using and updating these tools on regular basis. • Strong knowledge of salesforce and BI reporting tools• Maintain all company, team, and individual dashboard metrics. Run, update and export salesforce.com reports, analytics and dashboards to support and monitor daily activity and key performance measures • Generated data quality reports and resolved data quality issues. Ensured data accuracy through the creation and implementation of data integrity queries• Work with business partners to understand business objectives and develop value-added reporting and provide ad-hoc data extracts and analysis• Create and deliver sales variance reports, dashboard and analyses for senior and executive level audiences.• Work in a consultative role to provide "value-added" insights in the form of analysis, interpretation on sales reporting. Present data in visually attractive reports and dashboards that make complex topics easy to understand.

Directly manage GRL Recoveries, LLC end to end business execution across all sales channels and categories. Manage business analytics and marketing strategies through all ecommerce channels including Amazon.com, eBay.com, Walmart.com, Sears.com and others. •Grew company from a start up to $990K annual sales while maintaining 99.9% customer satisfaction feedback and Top-Rated Seller designation on eBay. •Highly successful at onboarding marketplaces, has an excellent understanding of compliance policies and best practices. •Fully experienced in the use and execution of Channel Advisor having successfully used it for the past 2 years. Managed the selection of the product, updating and removal of high res images, and product descriptions etc….•Monitor to ensure timely delivery of all orders on Amazon, Walmart, Sears, eBay, Rakuten and Aplams.com. •Product return rates are consistently below 1.0% across all product categories because of focus on accuracy, analytics, and customer metrics.•Created and leveraged price estimator to ensure target profit margins are achieved and maintained for all product acquisitions.•Created business operational and financial reports by collecting, analyzing, and summarizing account information, sales history, expenses, profits, and trends across multiple ecommerce platforms.•Analyze performance of e-commerce sales data at SKU level to better understand price elasticity, cross-purchase interactions, and competitive pricing dynamics to be able to complete across all market places. •Extract, load, model, and reconcile large amounts of data across multiple system platforms and data sources. Provide advanced analytical support for business operations in all or some of the following areas: claims, sales, KPI’s internal and external reporting.• Provide advanced analytical support for business operations in the following areas: Inventory management, online sales, and forecasting in driving business decisions based on data.

Implemented projects that controlled product disposition, maximized productivity, and improved inventory control. Analyzed, tracked, and evaluated service delivery and quality. Formulated Key Business Indicators, including productivity, quality, service level, cost, and control metrics.Established quality data measurement and feedback mechanism with management, sales, marketing and distribution to identify product improvements and minimize warranty costs. Resulted in synchronization of return data to manufacturing failure data and concrete defect elimination world-wide.Serve as liaison to internal/external customers, RL service suppliers and carriers to facilitate accurate and timely information exchange, process change development and implementation.Collaborate with global finance departments to manage accuracy of data measurement and operational reporting; developed and maintained pro-forma P&L data regarding reverse logistics. Enabled departmental savings by allocation to applicable departments introducing increased returns accountability.Play key role in decision-making for key projects by preparing cost analysis and utilizing global reverse logistics expertise to develop and implement action plans. Returns and labor analysis enabled headcount allocation and subsequent reduction without negative productivity impact.Closely manage third party vendor performance in regards to efficiency, costs and compliance for repair, refurbishment and scrap operation.Institute action plans and monitor changes following extensive data analysis and interpretation; for example, led efforts to outsource testing of incoming returns.Regularly recommend implementation of projects that control payroll, maximize productivity and improve inventory control. Drove more accountability for returns among departments by ensuring accurate cost allocations. Analysis of returns operational execution and labor allocation resulted in reduced headcount with no impact on productivity.

Directly responsible for the scorecard management and health status of T-Mobile communications on behalf of Motorola Celluar Service Operations. Accountable to senior management for analysis, reporting and action plan monitoring to ensure customer compliance. Drove and maintain "A" rating for account.

Tasked with the development of reports for inventory and daily productivity to provide accurate analysis and feedback to management. Designed and maintained department website. Defined reverse logistics goals for various functions.