Anitha Berni Email & Phone Number

Vancouver, Bc, Ca

Canada

. Managed projects, ensuring adherence to production procedures and maintaining quality control.. Consulted and provided recommendations on solutions for customer partners to help them achieve working and learning goals.. Interacted with customers to identify alternative products, cutting backorder lead time by 20%, uncovering sales opportunities, and ensuring an excellent customer experience.. Coordinated with vendors and clients to review ship dates, expediting as required, resulting in a 15% reduction in shipping delays for large projects.. Managed order status notifications, ensuring efficient order management and timely updates.. Contributed to achieving sales and margin goals in print, digital marketing, shipping, and tech services.. Owned the appearance and standards of the solutions shop, ensuring cleanliness and adequate supplies.. Reviewed online dashboard to efficiently process customer orders with attention to detail and accuracy.. Engaged with customers to identify sales opportunities and deliver exceptional customer experiences.. Operated cash registers, followed loss prevention measures, and maintained cleanliness in assigned departments.. Prioritized safety, ensuring a clean and safe environment for associates and customers.

Canada

Project Management Enthusiast | Technical Writer | MBA in Project Management- Experienced Peer Leader with a demonstrated track record of promoting positive peer interactions and fostering a supportive community environment. - Skilled in setting exemplary standards, offering guidance, and facilitating effective communication. - Committed to promoting inclusivity and diversity while advocating for peer needs. - Proficient in organizing and leading various activities and educational initiatives to promote personal and professional development.- Experienced in conflict resolution and dedicated to continual growth and learning to enhance leadership capabilities.

Bengaluru Area, India

As a valued member of the documentation team, I solely managed the documentation for 70% of the product. My responsibilities encompass a range of tasks aimed at delivering comprehensive documentation to diverse audiences. These tasks include: . Managed and expedited the transition of 70% of product documentation to reStructuredText format, leveraging automation for Word to reStructuredText conversion, resulting in a 70% reduction in manual effort and achieving a 100% faster documentation process through direct HTML conversion. . Collaborated with engineering and design teams to develop easy-to-understand quick start guides, resulting in a 20% decrease in customer support requests. . Gaining insight into software features, business scenarios, and customer use cases to comprehend the underlying business challenges addressed. . Executing the re-branding of documentation in alignment with the new company template and conducting rigorous testing to ensure seamless integration. . Analyzing Bugs, EPICs, and User stories to compile documentation trackers for each release. . Crafting new feature documentation that seamlessly integrates with existing documentation sets. . Create User Guides, Quick Start Guides, Installation and Upgrade Guides, Troubleshooting Guides, and Release Notes, Rest and Soap API guides. . Collaborating closely with product managers, engineers, and quality assurance professionals to gather information on new features and incorporate their feedback into draft documents. . Actively participating in product design discussions and status meetings. . Acquiring proficiency in writing and publication tools, templates, and processes. . Adhering to companies' writing styles and standards while applying them to documentation tasks. . Meeting deadlines and effectively managing personal time to ensure efficient completion of tasks. Tools: Sphinx, MS Word, MS Visio, SnagIT

Bengaluru Area, India

As a key contributor of technical documentation team, I have been instrumental in crafting and delivering documentation tailored to diverse audiences. My responsibilities encompass the following key areas: . Developing and disseminating technical documentation while meticulously adhering to agreed-upon terminology, style guide, and editorial quality standards. . Assisted in developing best practices for technical writing, ensuring consistency and coherence across documentation, contributing to improved efficiency by 25%. . Adapted to emerging technologies and best practices by collaborating with the User Assistance Manager on new documentation methods, enhancing efficiency and effectiveness by 20%. . Producing high-quality documentation for the software products, including Installation Guides, User Guides, REST API Guides, Online Help resources, and Release Notes. . Engaging in customer interviews to gather feedback on product documentation and incorporating pertinent comments in collaboration with the product management and engineering teams. . Involves translating intricate software concepts into clear technical documentation and user training guides, thereby facilitating comprehension for our valued customers. . Actively collaborate with cross-functional teams to provide comprehensive support during product launches and ensure cohesive communication across all channels. . Coordinate closely with stakeholders within the product team to elucidate high-level concepts, elevate content quality, and transform technical terminology into accessible language, thereby enhancing overall user experience. * Tools: Adobe FrameMaker, Adobe Robohelp, MS Word, MS Visio SnagIT, Adobe Acrobat * Output Format: PDF Through these efforts, I remain committed to upholding the standards of excellence and contributing to the continued success of our products and services.

Bengaluru Area, India

. Designed and implemented comprehensive academic plans and training materials for Computing Science courses, ensuring alignment with learning outcomes and industry standards. . Executed post-training assessments to evaluate student performance and identify areas for, leading to a 20% increase in overall student satisfaction. . Teamed up with subject matter experts to craft 20+ interactive training modules using multimedia format presentations,showcasing expertise in educational technology and aligning with student- centered teaching techniques. . Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications. . Developed assessment tests to evaluate trainees' knowledge of course material. . Worked with subject matter experts to validate relevancy of content. . Adapted teaching methods according to the needs of individual learners or groups. . Conducted research projects, wrote manuscripts, and presented findings at professional conferences. . Reviewed scholarly articles for publication in journals. . Delivered highly complex material in easy-to-understand terminology to reach the largest number of students.

Bengaluru Area, India

Mentor and teach Engineering TechnologiesDocumentation of the Lab Manuals.Analyze and edit the student’s technical papers. Prepare class notes for each subject. Develop, update, and maintain the power point presentations of a relevant topic in each subject Create, edit, and maintain administrative documents related to NAAC and NBA accreditations of engineering colleges.

Alleppey Area, India

Mentor and teach Engineering TechnologiesDocumentation of the Lab Manuals.Analyze and edit the student’s technical papers. Prepare class notes for each subject. Develop, update, and maintain the power point presentations of a relevant topic in each subject Create, edit, and maintain administrative documents related to NAAC and NBA accreditations of engineering colleges.

Mentor and teach Engineering TechnologiesDocumentation of the Lab Manuals.Analyze and edit the student’s technical papers. Prepare class notes for each subject. Develop, update, and maintain the power point presentations of a relevant topic in each subject Create, edit, and maintain administrative documents related to NAAC and NBA accreditations of engineering colleges.

Master Of Business Administration - Mba, Project Management

Activities and Societies: Active Peer Leader and team co-ordinator I am passionate about leveraging my technical expertise and newly.

Master'S Degree, M.E In Computer Science

Activities and Societies: 1. Presented a paper in an International Conference Icett-2011 2. Presented 4 papers at an National Conference.