Anita Deonandan Email & Phone Number

• Assist Operations Manager in supervising daily operations of organization• Develop productive, profitable and achievement-oriented work environment for employees• Address operational issues and concerns in a timely fashion• Liaise with external stakeholders (Canadian Red Cross, Toronto Police Services, Security etc.,)• Supervise operations team to ensure operational excellence and excellent customer service standards• Conduct daily briefings with stakeholders; weekly, monthly team meetings with staff and management• Review all pertinent site issues with the General Manager• Develop and maintain operational guidelines for staff• Respond promptly to escalated traveller/partner requests and enquiries• Assist in interviewing, recruiting, training, performance evaluations, promotion and termination activities• Determine staffing requirements, work assignment and schedules for new projects• Evaluate current operational strategies and recommend improvements• Generate daily operational reports for management

• Managed day-to-day activities for the Screening Officer Team, Floor Management• Problem-solved any immediate issues with management or shift supervisors if required• Ensured sufficient staff coverage, consulted with the manager and communicated to scheduling team the final changes for the day so scheduling accurately reflects the changes/overtime• Reallocated staff within locations and terminals based on flight demands in consultation with Management• Communicated plans, risks, and concerns daily with key stakeholders • Identified any areas of concern that could impact the performance of team members• Resolved any employee conflicts quickly and efficiently• Identified any barriers to successful program execution and escalated as appropriate• Provided hands-on direction for all activities and projects

Greater Toronto Area, Canada

• Source, screen, coach, and prepare clients in buying or selling property• Support clients monthly in buying, selling and leasing residential properties • Perform 150 calls daily to attract client, build relationship, and develop business• Advise clients on current market conditions, pricing, and financing options• Mediate negotiations on property transactions • Using MLS, MS Excel, and Toronto Real Estate Board (Authentisign) to ensure all terms of purchase contracts are met • Prepare documents such as loyalty contracts, purchase agreement, and deeds