Anita Failes Email & Phone Number

Beeston, Nottingham, England

System 4 Services is a family run BMS installation and maintenance business. The company has been established since 2000 with the head office in Nottingham, offices in London and covering all areas of the UK.System 4 Services Ltd. currently employ building control experts with a combined industrial experience of over 200 years, allowing us to deliver.

Nottingham, England, United Kingdom

Nottingham, United Kingdom

Providing a professional, customer-focused administration service across the business, whilst also ensuring that best practice and established processes and procedures are followed.

Castle Donington

• Owning the e-Commerce logistics change programme roadmap, engaging key stakeholders and logistics personnel to deliver successful change implementation and adoption of best-practice standards across key e-Commerce.
• Achieved personal recognition from CEO on six occasions for identifying opportunities for improvements to processes and cost reduction
• Developed programme of change projects engagement communications, including: 360° video end-to-end journey of customer orders through warehouse; what good looks like stories; and dynamic change storyboard open ‘room’.
• Created 2-way feedback routes with senior leaders and key stakeholders to deliver success and development insights to change project teams, facilitating improvements to future change deployment
• Developed more efficient collaborative solutions to improve visibility of change programme roadmap, internal and external interdependencies, and grow team capability. Devised interactive Intranet, Microsoft SharePoint.

Nottingham, United Kingdom

• Devise and implement Facilities Management communications and engagement strategy for multi-site retail and manufacturing support facilities across Walgreens Boots Alliance (WBA) UK's Support Office estate. Created.
• Achieved successful consolidation of six individual facilities management providers into one national provider for WBA, seamlessly managing the change for both client and supplier sides
• Built relationships with Boots Employee Forum, taking on role of Green Champion on behalf of Interserve to ensure proactive rather than reactive solutions
• Created and coordinated the delivery of a Reward and Recognition scheme for employees including annual awards events, managing presentation by senior Boots and Interserve directors
• Led the Sustainability programme including arranging all work placements, charity activity, fundraising events and promoting green initiatives
• Developed a robust feedback system driving actions and resolutions from issues and ideas raised by client employees

Jupiter Design

• Set up as a sole trader consultancy business and won a 6-month contract to manage the relationship between Jupiter and their key client, Boots UK, providing marketing, design and copy solutions to drive key.
• Created a tracking system for product samples, images and job completion ensuring that information is at anyone’s fingertips
• Built very strong relationships and effective communication routes with the clients and other key stakeholders, resulting in cost saving and reduced timescales

• I worked at Alliance Boots for 11 years and gained significant strengths in communications, project management, customer care and managing teams. My Implementation Manager role involved managing the implementation of.
• Ensured all stakeholders are on board and have a full and clear picture of progress
• Provided an on-site presence as required, supported the store manager and prepared for each phase, finalised floor layout and the timely implementation with minimal snagging, resolved any issues as and when they occurred
• Engaged and built on the relationship with the store teams through to +26 weeks along with documenting all learnings ready for the periodic store reviews Key achievements:
• Developed a robust feedback system for those visiting the store from the centre as well as gathering weekly feedback and learnings from the store team. Drove actions and resolutions from these
• Used my contacts in the category teams to collate quality items for launch day gift bags for our VIP customers and the press with no cost to the business

• Led various charity fund-raising activities while working at Boots. This included managing activities for Children in Need, Breast Cancer Care, and Comic Relief such as:
• Planning and implementing the first ever charity Bonfire Night raising over £5k in the first year which has made this an annual event
• Project managing the ‘Be Gorgeous’ charity ball, liaising with key suppliers for sponsorship and donations, creating a ball attended by celebrities and raising thousands of pounds for Breast Cancer Care and the Eve.
• Arranging for Alonso’s Renault F1 car to be bought into Boots head office for its season reveal along with a professional photographer, persuading the Director of Operations and the Director of IT at Boots to dress up.

• This position was a secondment.Responsible for producing all business communications within the IT function, for the benefit of 1,000 employees and:
• Designed, planned and implement the annual IT conference and other departmental events
• Created, produce, edit and publish a quarterly IT News magazine for on and off shore IT employees
• Written and published a weekly briefing document and publish this to the intranet
• Managed the publication and circulation of IT project work and systems updates to the wider business
• Ran the awards scheme within the IT area submitting the winners to the support office board Key achievements:

• In my role I supported business initiatives, creating a buzz across the building, managing events and writing, editing and publishing information from around the business. Key responsibilities included:
• Managed the merger briefing pack processes, ensured everyone from all of the divisions of Alliance Boots received their packs at the same time. This covered circa 70,000 people in countries around the world, managing.
• Negotiated with HR and suppliers to produce training and briefing documents including The Boots Way brochure and the Mission, Purpose and Values booklet and video
• Planning and implementing key projects across the business including the charity Bonfire Night
• Worked with key stakeholders across the business to ensure communications are used to increase awareness, raise positive perception and create a buzz where appropriate Key achievements:
• Turned the idea of Boots day into a charity Bonfire Night in just 2 months – the biggest event of its kind with 4,500 people attending, raising over £5k. Nominated for a Brilliant Customer Care award for this

• Managed operational delivery of EPOS Till Replacement across 1,500 stores, Pharmacy Operating Model, Operation Snowstorm (Christmas Merchandising/Trading support for stores) and MyStoreNet Library projects. Key.
• Managed internal and external stakeholders to understand their needs and deliver project objectives
• Produced focused and action-orientated project communications for stakeholders
• Analysed qualitative and quantitative information to identify business improvement opportunities
• Monitored and managed project change control and milestones
• Created comprehensive training and project documentation for effective implementation and future planningKey achievements:

• Managed a team of 25 advisors in the efficient and effective resolution of customer complaints and enquiries. Key achievements:
• Developed a process ensuring suppliers were changed correctly for complaint handling
• Built and maintained strong relationships with IT to ensure service delivery standards were met
• Produced a new suite of standard customer letters using Plain English principles

Humanities Access Course

Education record

Humanities Access Course (=3 A levels) NNEB - Basford Hall College (=1 A level) Technical & specialised skills: • eSuite & TeamSite web.

Education record

I volunteered with the British Diabetic Association to provide children with 24-hour care, education and help with managing diabetes. I.