System 4 Services is a family run BMS installation and maintenance business. The company has been established since 2000 with the head office in Nottingham, offices in London and covering all areas of the UK.System 4 Services Ltd. currently employ building control experts with a combined industrial experience of over 200 years, allowing us to deliver guaranteed levels of quality.We have project management, control panel design, software, graphics and electrical installation expertise and all our site installation supervisory staff are qualified to recognised electrical standards.All our installation works are tested and certified as compliant with the latest edition of the I.E.E. regulations. We provide commissioning in line with CIBSE recommendations.Building controls, power, lighting, I.T., networks, fire alarms, or access control we take a personal interest in the success of the project.

Providing a professional, customer-focused administration service across the business, whilst also ensuring that best practice and established processes and procedures are followed.

Owning the e-Commerce logistics change programme roadmap, engaging key stakeholders and logistics personnel to deliver successful change implementation and adoption of best-practice standards across key e-Commerce workstream behaviours. Developing personal and team change management capabilities to reduce reliance on external consultant resource investment. Ensuring achievement of high-quality delivery in all change programme projects through partnering with, and holding to account, key project delivery personnel.• Achieved personal recognition from CEO on six occasions for identifying opportunities for improvements to processes and cost reduction• Developed programme of change projects engagement communications, including: 360° video end-to-end journey of customer orders through warehouse; what good looks like stories; and dynamic change storyboard open ‘room’, to improve cross-functional engagement with all organisational levels, from senior leaders to operatives. Achieved +60% attendance improvement at engagement sessions.• Created 2-way feedback routes with senior leaders and key stakeholders to deliver success and development insights to change project teams, facilitating improvements to future change deployment• Developed more efficient collaborative solutions to improve visibility of change programme roadmap, internal and external interdependencies, and grow team capability. Devised interactive Intranet, Microsoft SharePoint and Teams-based digital tools.

Devise and implement Facilities Management communications and engagement strategy for multi-site retail and manufacturing support facilities across Walgreens Boots Alliance (WBA) UK's Support Office estate. Created events to support delivery of key initiatives and managed multi-channel two-way communications for over 9,000 client employees.• Achieved successful consolidation of six individual facilities management providers into one national provider for WBA, seamlessly managing the change for both client and supplier sides• Built relationships with Boots Employee Forum, taking on role of Green Champion on behalf of Interserve to ensure proactive rather than reactive solutions• Created and coordinated the delivery of a Reward and Recognition scheme for employees including annual awards events, managing presentation by senior Boots and Interserve directors• Led the Sustainability programme including arranging all work placements, charity activity, fundraising events and promoting green initiatives • Developed a robust feedback system driving actions and resolutions from issues and ideas raised by client employees• Created and managed a Facilities Management website that's accessible to all client employees, with news sections, all facilities booking and issue logging applications, a feedback mechanism and reporting functionality

Set up as a sole trader consultancy business and won a 6-month contract to manage the relationship between Jupiter and their key client, Boots UK, providing marketing, design and copy solutions to drive key consumer-facing marketing and promotions in Boots’ 2,600 stores.• Created a tracking system for product samples, images and job completion ensuring that information is at anyone’s fingertips• Built very strong relationships and effective communication routes with the clients and other key stakeholders, resulting in cost saving and reduced timescales

I worked at Alliance Boots for 11 years and gained significant strengths in communications, project management, customer care and managing teams. My Implementation Manager role involved managing the implementation of trial stores and cascading project critical paths taking them through from conception to 26 weeks after completion. My key responsibilities included:• Ensured all stakeholders are on board and have a full and clear picture of progress• Provided an on-site presence as required, supported the store manager and prepared for each phase, finalised floor layout and the timely implementation with minimal snagging, resolved any issues as and when they occurred• Engaged and built on the relationship with the store teams through to +26 weeks along with documenting all learnings ready for the periodic store reviews Key achievements:• Developed a robust feedback system for those visiting the store from the centre as well as gathering weekly feedback and learnings from the store team. Drove actions and resolutions from these • Used my contacts in the category teams to collate quality items for launch day gift bags for our VIP customers and the press with no cost to the business• Achieved runner-up award in the finals of Boots Dragons’ Den, presenting to Peter Jones CBE (Business entrepreneur), Karren Brady CBE (Sports executive), Adrian Moorhouse (Olympic gold medallist and leadership coach), Ramon Mehra (Boots Director) and Alex Gourlay (CEO of Health & Beauty division of Alliance Boots)

Led various charity fund-raising activities while working at Boots. This included managing activities for Children in Need, Breast Cancer Care, and Comic Relief such as:• Planning and implementing the first ever charity Bonfire Night raising over £5k in the first year which has made this an annual event• Project managing the ‘Be Gorgeous’ charity ball, liaising with key suppliers for sponsorship and donations, creating a ball attended by celebrities and raising thousands of pounds for Breast Cancer Care and the Eve Appeal • Arranging for Alonso’s Renault F1 car to be bought into Boots head office for its season reveal along with a professional photographer, persuading the Director of Operations and the Director of IT at Boots to dress up as The Stig and Jeremy Clarkson. This event raised over £1,000 in photos alone.

This position was a secondment.Responsible for producing all business communications within the IT function, for the benefit of 1,000 employees and:• Designed, planned and implement the annual IT conference and other departmental events • Created, produce, edit and publish a quarterly IT News magazine for on and off shore IT employees• Written and published a weekly briefing document and publish this to the intranet• Managed the publication and circulation of IT project work and systems updates to the wider business• Ran the awards scheme within the IT area submitting the winners to the support office board Key achievements:• Saved the department over £10k by sourcing products and services from alternate sources or by personally producing items • The creation of an IT scorecard which received praise from the IT Director and the Head of IT Finance for its impact, ease of use and informative presentation• Established various feedback mechanisms for the IT community and ensured that the extended leadership team addressed and responded to the issues and ideas raised

In my role I supported business initiatives, creating a buzz across the building, managing events and writing, editing and publishing information from around the business. Key responsibilities included: • Managed the merger briefing pack processes, ensured everyone from all of the divisions of Alliance Boots received their packs at the same time. This covered circa 70,000 people in countries around the world, managing the various shipping and importing regulations• Negotiated with HR and suppliers to produce training and briefing documents including The Boots Way brochure and the Mission, Purpose and Values booklet and video• Planning and implementing key projects across the business including the charity Bonfire Night • Worked with key stakeholders across the business to ensure communications are used to increase awareness, raise positive perception and create a buzz where appropriate Key achievements:• Turned the idea of Boots day into a charity Bonfire Night in just 2 months – the biggest event of its kind with 4,500 people attending, raising over £5k. Nominated for a Brilliant Customer Care award for this• Sourced the components of the merger packs, the collation company, talking to all suppliers, regional, national and international offices to ensure that the right elements got the correct addresses in time for merger day for the best price saving the company thousands on the estimated costs• Raised over £200k by securing supplier funding for the charity Be Gorgeous Ball and sourced free gifts for the celebrity goody bags • Produced a Mission, Purpose & Values video for internal training and received award & praise from Director of Communications

Managed operational delivery of EPOS Till Replacement across 1,500 stores, Pharmacy Operating Model, Operation Snowstorm (Christmas Merchandising/Trading support for stores) and MyStoreNet Library projects. Key responsibilities included:• Managed internal and external stakeholders to understand their needs and deliver project objectives • Produced focused and action-orientated project communications for stakeholders• Analysed qualitative and quantitative information to identify business improvement opportunities• Monitored and managed project change control and milestones• Created comprehensive training and project documentation for effective implementation and future planningKey achievements:• Created store-focused MyStoreNet library content to replace the operating manual • Improved efficiency and effectiveness of planning for office-based people working in stores• Worked with IT to develop comprehensive training documentation for stores• Identified £0.5m project cost savings though detailed analysis

Managed a team of 25 advisors in the efficient and effective resolution of customer complaints and enquiries. Key achievements:• Developed a process ensuring suppliers were changed correctly for complaint handling• Built and maintained strong relationships with IT to ensure service delivery standards were met• Produced a new suite of standard customer letters using Plain English principles