Anita Gicobi Email & Phone Number

Nairobi, Kenya

•Achieves to retain 25% of the clientele by progressively updating them on the status of their shipment.•Provides positive, individualized customer care for up to 20 walk in and online customers each week.•Communicates with clients to determine customer satisfaction rates and how to improve customer experience and professional practice processes.•Handles sensitive client and company information with integrity.•Achieves to make 15+ calls per day addressing export inquiries from customers to attract and retain 5+ customers a month.•Reviews product sales orders for accuracy and approves order exceptions.•Utilizes software to track transport of products, upload customer information and provide progress update to the client.

Nairobi, Kenya

•Achieved to significantly improve quality of sound and image production.•Achieved top provide exceptional administrative support to top management and colleagues.•Coordinated office organization and reservations.•Prepared briefing and communication material on behalf of the company.•Responded to public requests for media appearances and statements.•Coordinated complex communication material and scheduling meetings to finalize strategic communication plans.•Exercised judgement in determining communication engagements urgency and scheduling project deadlines.•Collected content suitable for branding management and building reputation.Screened social media content before releasing it to the public.•Managed multiple social media engagement campaigns.

Nairobi, Kenya

•Oversaw administrative and special projects which needed acquisition of a casting crew.•Created calendars for film and marketing campaign timelines.•Developed presentations, introduction letters, contracts and agreements.•Provided senior level support in project support and execution.•Supported onsite and offsite production and marketing meetings to ensure customer satisfaction.•Coordinated high priority filming projects including preparing raw videos to final edited content.

Ba In Communication, Electronic Media

Activities and Societies: Library attendant team - DCF Shalom LibraryStatistics for culture Principles of Mass Communication Writing.

Diploma Of Education, Basic Computer Skills

Microsoft office tools Adobe tools Internet and Email Typing skills Antivirus and Virus Management Software Installation.