Responsible for day to day operations (budget, staff recruitment, payroll, sales & marketing strategy set-up, guests handling, events organization, restaurant overview, room division supervision)Overview of 45 staff membersPress management, handling agencies and tour operatorsOwner's representative and direct contact with the Alain Ducasse consulting team Creation of a guest' loyalty program, increase of revenue (1.5 M K € + 200 K €, average restaurant cover + 25 €)Rate strategy set-up and marketing action plan for 2008-2009-2010Development of the British, Belgian and Swiss marketIncrease of events' revenue with weddings, seminars, private dinersActivity set-up on site : cooking class, wine tasting, cultural journey in Luberon developed with local partners (tourism office, art galleries, vineyards, art exhibitions centers

Creation with an associate of a hotel portfolio dedicated to charming luxury 4* & 5 * properties Reservations center set-up and IDS set up for hotels Tailor-made missions (training on site, standard set-up and implementation, operational follow-up with staff on site) Development of website www; Assisted Hotel Manager with wedding and banqueting events coordination Trained front desk staff with reservations process, checkin and cashiering procedures Assisted with laundry and housekeeping procedures, reviewed linen needs Assisted with staff recruitment

"Small Leading Hotels of the world"In charge of launching this luxurious resort run by Chef Alain Ducasse in Italy. The hotel is located on the estate of Tenuta La Badiola, a 500-hectares property among which 30 hectares of vineyards and 50 hectares of olive trees. Wine production on-site as well as olive oil. The resort contains 33 rooms, a 45-covers Villa fine dining restaurant, a 120-covers Tuscan restaurant, a golf practice and a Spa, which opened in spring 2006. Gastronomic restaurant scheduled to open in 2007.Assisted Hotel Manager in putting together business plan & operational budgetSurveyed target markets and benchmarking followed by execution of relevant promotions, advertising, sales incentive, publicity and market mix. Analyzed competitor pricing and formulated pricing strategyDirected all room division areas (sales & reservations, website setup, front desk, guest relations, concierge, housekeeping, maintenance and gardening)Elaboration of budgets, hands on operation, purchasing, human resources, public relations and administrative functionsEnsured timely execution of financial reporting, operating forecasts, cash flow handlingManaged the daily operations and supervised the general activity of the hotelAssigned to the Gourmet Spa preopening period from December 2005 to May 2006 (elaboration of critical path, construction phase follow-up, coordination with UK Spa partner ESPA, equipment and goods purchasing, staff recruitment, setup for opening, press management {press kit creation, hosting journalists -both groups and individual travellers- in order to promote the spa services}Achievement:Travel & Leisure 25 Best New Hotels in ItalyTatler Abercrombie & Kent Top 101 Hotels in the World

Member of hotel openingConsecutively in charge of PBX operations and telecommunications & reservations departments (25 staff members)Responsible for yield strategy, rates loading, reservations process, groups coordination and guests' historyResponsible for main switchboard (2500 to 6000 calls/day), phone billing, conventions telecommunications setup and network programmingMember of preopening team at the Four Seasons Prague

In charge of welcoming guests, handling VIP's, conducting room inspections, dealing with guest complaints, coordinating with all departments to ensure guests satisfaction

In charge of restaurant reservations and guests hostingResponsible for restaurant retail area (purchasing, sales and billing)In charge of staff training: grooming, greeting, guests handling, sanitation

Responsible of VIP floors (check ins, check outs, business centre, housekeeping, F&B requirements)In charge of VIP delegations: royal family, official visits, military and financial meetings

In charge of setting up administration & reservations department (tour operators contracting, reservations, commissions processing, staff payrolls, accounts payable)