Anita G. Email & Phone Number

Chicago, Illinois, United States

Deliver exceptional customer-centric service and manage orders for both internal and external customers. Own the order management process from pre-order through delivery to the Client. Support Showroom Sales Consultants in their sales efforts, including quoting, order entry, sample requests, and processing payments. Proactively manage all new and existing open orders by collaborating with order contacts to ensure that products and orders are delivered on time and to the correct location. Facilitate communication between internal departments and external clients to ensure order accuracy, timely delivery, and overall client satisfaction. Work with freight companies to track shipments and coordinate smooth deliveries that meet client expectations, make any necessary adjustments according to the Freight Accommodations Guidelines. Maintain accurate order notes to ensure consistent communication regarding order status.

Morton Grove, Illinois, United States

Conducted weekly meetings with my client to provide updates regarding their account, production status of their orders, communicate supplier/ingredient issues, and other information pertaining to client orders. Managed client’s account using internal database systems (SAP, MES, WIZARD); Entered client’s short term & long term forecast/demand to ensure that proper ingredients & materials are purchased to produce client’s orders. Worked closely with various departments (Schedulers, Planners, Processing, Packaging, & Quality Assurance) to ensure that client orders are completed as scheduled. Complete multiple reports for client to show productivity, OTIF (On Time In Full), percentage of overall improvement from month to month; Track monthly results of these reports using internal company database. Collaborate with Sales & Project Managers to create price books for client’s account. Implement production processes that decreases scrap rate of products. Manage inventory of client’s products by creating a weekly shipping report to ensure frequent shipping of finished goods.

Chicago, Illinois, United States

Planned and managed fresh food product launches for meal kits and several grab & go items for Amazon & Whole Foods. ($8 million annual sales). Organized & led weekly meetings with our client’s corporate executives, national account managers, various local office & warehouse departments which allowed accurate tracking of the progress of multiple projects. Set guidelines & deadlines for various projects during development; work with internal team (Buyers, Cost Analyst, Planning, Production & Warehouse Managers) to ensure all stages of a project are complete & meets client’s expectations. Collaborated with production & warehouse staff, as well as suppliers in order to create more efficient production practices that increased productivity. Conducted price reviews of products & implemented cost reduction strategies which reduced the cost of materials. Worked with corporate national account managers to resolve any conflicts concerning customer accounts. Traveled quarterly to out of state warehouse location to oversee preliminary launch of various food programs.

Chicago, Illinois, United States

Executed an accounting system which ensures accurate management of Accounts Payable & Accounts Receivable balances; Handled all other administrative expenses for the company. Implemented a weekly inventory & supplier management system which decreased lead times by up to 25%. Increased sales by corresponding expeditiously with customers regarding customer inquiries about products, troubleshooting repairs & other technical support needs; creating competitive quotes and recommending products to customers based on the specifications of their projects. Created accounts for companies & distributors based on credit and other sales terms & agreements. Provided pricing quotes to clients for small & large scale projects. Business Development: Worked remotely with the Co-Presidents of the company to seek & identify business opportunities. Sold company products, and processed orders on e-commerce platforms such as the company website & Amazon seller central. Made travel arrangements to out of town worksites for staff; Planned & arranged office events such as holiday parties, client meetings, and other hosting events.

Chicago, Illinois, United States

Corresponded daily with customers & sales representatives to ensure fundraising campaigns were operating effectively. Zoho Customer Relationship Management & SAP Database Management. Conducted Bi-Weekly meetings for all departments to strategize ways to increase revenue, social media presence, and to reduce the lead time of orders placed by customers. Created a marketing strategy that increased sales leads by up to 50% as well as sales by up to 20% quarterly.