•Analyzed daily calculations to ensure accurate compensation for sales representatives are compensated as per each sales representative compensation plan.•Resolved disputes on payment statements based on over 100 different compensations. •Clarified compensation plans to ensure SOX compliance was followed•Demonstrated flexibility with hours and days to ensure all deadlines are met at end-of-month and year-end.•Proactively worked with management to address compensation plan issues, questions, and/or changes that impacted the calculation process.

•Analyzed daily calculations to ensure accurate compensation for sales representatives are compensated as per each sales representative’s compensation plan.•Resolved disputes in a high volume call center on payment statements based on over 175 different compensation. •Clarifies compensation plans to ensure SOX compliance is followed•Flexible with hours and days to ensure all deadlines are met at end of month and year-end.

•Collected successfully on accounts from one to four months behind in payments to increase profitability for company on domestic and international accounts.•Successfully negotiated payment plans to maintain customer retention by preventing cancellation of services and to ensure low write-offs to reflect positive financials.•Worked with credit department on collecting funds on past-due accounts before sales orders were released on accounts. •Managed high-volume call center by answering billing inquiries and disputes while providing excellent customer service.

• Managed team members in a high volume credit and collections area.• Managed escalated calls in call center to ensure highly satisfied customers.• Prioritized, managed and delegated daily workflow to ensure special requests and projects were completed on a timely basis.• Reviewed internal credit reports and made appropriate credit limit recommendations.• Proactively engaged customers in collection activities to decrease DSO.• Handled releasing orders on delinquent accounts that were on credit hold or over credit limit.• Maintained accurate account records regarding credit and collections activities on accounts.• Reviewed and resolved billing disputes to maintain accuracy of accounts receivable.

•Assisted marketers to stay within annual budget.•Worked closely with Marketing Department to build a high-performance team.•Balanced and approved accounts payable invoices to ensure accurate customer billing and payments to vendors.•Facilitated monthly budget meetings to review individual marketers with diverse group to ensure each marketer stayed within annual budget.