Anita Jerrell Email & Phone Number

• Ensured Production and Test environments are up and functioning properly to meet customer Service Level Agreements (SLAs). • Performed corrective actions and provided Root Cause analysis for system disruptions.• Proactively managed changes in project scope, identify potential crises, and devise contingency plans.• Led the efforts for various Medicare MAC transition projects which were implemented in budget, deadlines and quality goals.• Managed file transfer projects and… Show more • Ensured Production and Test environments are up and functioning properly to meet customer Service Level Agreements (SLAs). • Performed corrective actions and provided Root Cause analysis for system disruptions.• Proactively managed changes in project scope, identify potential crises, and devise contingency plans.• Led the efforts for various Medicare MAC transition projects which were implemented in budget, deadlines and quality goals.• Managed file transfer projects and worked as a subject matter expert for the Connect Direct.• Member of the CMMI Certification team that achieved CMMI Service Maturity Level 3. • Developed Project Improvements using International Organization for Standardizations (ISO), which included Work Instructions, Processes, References and Records. Show less

• Reviewed transition activities, job control language (JCL), schedules, file setup, and cycle issues. • Performed connectivity testing using Connect: Direct (NDM) with IBM for each test phase of the transitions.• Created and tested all JCL used for transferring and receiving interface files.• Analyzed new/revised processes/change requests from the maintainer and provided review to technical team.• Ensured Production and Test environments are up and functioning properly… Show more • Reviewed transition activities, job control language (JCL), schedules, file setup, and cycle issues. • Performed connectivity testing using Connect: Direct (NDM) with IBM for each test phase of the transitions.• Created and tested all JCL used for transferring and receiving interface files.• Analyzed new/revised processes/change requests from the maintainer and provided review to technical team.• Ensured Production and Test environments are up and functioning properly. Performed corrective actions whenever possible to fix applications that ended abnormally. Show less

HIGLAS Technical Lead on 6 Medicare Part A/B transition projects and secondary on 7. Performed connectivity testing using Connect: Direct (NDM) with IBM for each test phase of the transitions. Created and tested all JCL used for transferring and receiving the Medicare Part A/B interface files. Provided regular project status reports to customers and internal management. Provided resolutions to problems by taking the initiative to use all available resources for… Show more HIGLAS Technical Lead on 6 Medicare Part A/B transition projects and secondary on 7. Performed connectivity testing using Connect: Direct (NDM) with IBM for each test phase of the transitions. Created and tested all JCL used for transferring and receiving the Medicare Part A/B interface files. Provided regular project status reports to customers and internal management. Provided resolutions to problems by taking the initiative to use all available resources for research and corrective action. Recommended and executed modifications to EDI systems in order to improve efficiency, reliability, and performance. Proactively managed changes in project scope, identify potential crises, and devise contingency plans. Show less

Worked with the EDI team in testing, setup, and implementation of merging MBNA and Bank of America file transfer systems. Managed the interface database tracking the interfaces between applications and/or outside vendors which resulted in a successful implementation. Provided analysis and resolution of system, and application issues for projects. Met with client to determine scope of project and analyze current systems and procedures. Maintained appropriate… Show more Worked with the EDI team in testing, setup, and implementation of merging MBNA and Bank of America file transfer systems. Managed the interface database tracking the interfaces between applications and/or outside vendors which resulted in a successful implementation. Provided analysis and resolution of system, and application issues for projects. Met with client to determine scope of project and analyze current systems and procedures. Maintained appropriate timing and communication within the team and across various department teams (i.e. internal and external clients) through verbal and written communication. Researched and coordinated workflow and system upgrades aimed at reducing costs and improving productivity. Show less

Established and communicated expected standards of performance, coached and provided ongoing feedback, resulting in a cohesive department that delivered service effectivelyResponsibilities included interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsManaged vendor and customer relationships, negotiated resolution of scope issues to ensure… Show more Established and communicated expected standards of performance, coached and provided ongoing feedback, resulting in a cohesive department that delivered service effectivelyResponsibilities included interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsManaged vendor and customer relationships, negotiated resolution of scope issues to ensure system delivery remained on schedule with minimal defects and rework effort Worked with and between trading partners, clients, management, technical and non-technical personnel to define issues and identify solutionsStreamlined production processes and attained the Service Level agreement 99% of the time Show less

Managed all development, testing, setup, implementation, and maintaining electronic commerce capabilities for customers and trading partners.Demonstrated ability to quickly build genuine rapport and solve problems which resulted in a very successful customer/vendor relationship.Managed the day-to-day processing, technical support, and troubleshooting of electronic file transfers Worked on cross-functional projects. Partners with business customers to understand business… Show more Managed all development, testing, setup, implementation, and maintaining electronic commerce capabilities for customers and trading partners.Demonstrated ability to quickly build genuine rapport and solve problems which resulted in a very successful customer/vendor relationship.Managed the day-to-day processing, technical support, and troubleshooting of electronic file transfers Worked on cross-functional projects. Partners with business customers to understand business needs and requirements to provide recommendations and improvements to processes, projects and servicesAccounted for the day-to-day implementation of work to ensure the delivery of quality and cost-efficient services to customers. Managed applications and customer expectations for delivery of products. Show less