Anita K. Email & Phone Number

Montgomery, Alabama, United States

* Managed and maintained a hybrid infrastructure comprising of in-house and cloud virtual servers, ensuring seamless operations and optimal performance.* Provided support for a Microsoft 365 GCC High environment, catering to the needs of over 70 employees both on-premise and remote, ensuring secure and efficient collaboration.* Conducted regular server maintenance, audits and performance tuning to guarantee scalable and responsive infrastructure.* Implemented data sensitivity labels and data loss prevention initiatives utilizing Microsoft Purview and Compliance Center, enhancing data security and regulatory compliance.* Collaborated closely with the lead network engineer, contributing to network maintenance activities and assisting in ensuring a stable and high-performing network environment.* Stayed current with industry trends and best practices, and cybersecurity alerts, continuously enhancing technical skills to adapt to the evolving IT landscape.

Mobile, Alabama, United States

* Provided network and Tier II IT support for a network of 55+ civil engineering offices across the US Midwest and Eastern seaboard, ensuring seamless operations and optimal performance.* Spearheaded the successful migration of file storage from on-site infrastructure to AWS storage gateways, minimizing downtime for branch offices and staff.* Maintained and optimized the corporation's AWS presence, overseeing multiple EC2 instances, S3 buckets, Storage Gateways, and VPN connectivity.* Played a pivotal role in troubleshooting, maintaining, and upgrading a complex multi-level, multi-site domain controller system, resulting in uninterrupted corporate network access and minimal downtime.* Created tracking worksheets to manage projects, enhancing project management efficiency, and wrote comprehensive technical documentation, enabling continuous operations during staff absences.* Administered data backup systems, including Veeam and AWS Backup, on a day-to-day basis, ensuring prompt data recovery in the event of system failures or disasters.

Taos, New Mexico, United States

* Provided Tier II IT support to over 475 employees in a dynamic medical environment, offering expert assistance for desktop, VOIP phone, printer, and network systems.* Collaborated closely with leadership and end-users to uphold stringent hospital end-user and cybersecurity standards, aligning technology practices with patient care priorities.* Orchestrated the procurement, inventory management, and distribution of desktop computers, accessories, and IT supplies, optimizing equipment availability while minimizing operational interruptions.* Implemented and maintained robust cybersecurity and Mobile Device Management (MDM) solutions across diverse devices, bolstering the hospital's network integrity against evolving cyber threats.* Spearheaded the seamless deployment and management of multiple temperature-taking scanning systems, playing a pivotal role in curbing the spread of COVID-19 within the hospital and clinics.* Effectively managed a fleet of 65+ leased Sharp printers, ensuring continuous workflow by facilitating timely repairs, supply replenishment, and minor maintenance tasks. Leveraged vendor training to enhance in-house machine upkeep.

Southern California, Usa

* Completed a variety of PC and network repairs for residential customers, demonstrating strong problem-solving skills under minimal supervision.* Instructed clients in the use of computers and home networks, effectively conveying complex technical information to individuals with varying levels of expertise, empowering them with technology proficiency and confidence.* Conducted comprehensive cybersecurity training sessions for the community, equipping individuals with essential digital security knowledge.* Maintained up-to-date knowledge of technology products and systems, optimizing service delivery and ensuring client satisfaction.* Documented troubleshooting and resolution procedures, enhancing transparency and empowering clients to understand the technical solutions provided.* Cultivated enduring relationships with key clients, resulting in repeat engagements and a substantial increase in referral business.* Actively participated in professional meetups, expanding both professional network and skill set while staying at the forefront of industry advancements.

Moreno Valley, California, United States

* Conducted inventory QA in a team-based warehouse setting to guarantee accurate, timely order fulfillment.* Consistently met or exceeded performance quotas by following best practices to complete work efficiently.* Reported damages, labeling errors, or other product issues promptly to expedite the resolution process.* Assisted with the training of new or less-experienced associates, promoting both individual and team success.

Southern California

* Worked with a variety of companies and individuals to fulfill their documentation and creative needs.* Set up and maintained multiple blogs and websites for clients, supporting brand awareness and consumer engagement.* Researched, wrote/ghostwrote, and edited articles and shorts for numerous online and offline publications.

* Assisted in the design and implementation of multiple outside plant telecommunication projects, supporting business development.* Coordinated with outside contractors, permitting agencies, and inside teams to accelerate project outcomes.* Created and modified CAD drawings for field crews to use in the field, ensuring projects adhered to established specifications.

Bachelor'S Degree, Network Operations And Security

 Network Design / Operations / Security  Cloud Deployment / Security  Troubleshooting & Testing  IT Policies / Procedures  Cyber.

Associate Of Science (A.S.), Computer Information Systems, A

Activities and Societies: Computers and Technology Exploration Club - Member Phi Theta Kappa - Member Telecom / Network Basics .

Associate Of Science (A.S.), Cybersecurity, A

Activities and Societies: Computers and Technology Exploration Club - Member Phi Theta Kappa - Member Dean's List - Multiple times.