Anita Kporye Email & Phone Number

United Kingdom

London, Greater London, United Kingdom

London, Canary Wharf

* Maintaining the full operational functions of the centre, whilst serving as a backup for the Area Manager.* Support new company initiatives, including the implementation of new tools and systems to improve efficiency* Serve as the primary backup for the Area or General Manager including (as needed) conducting customer needs analysis meetings, selling the range and touring customers* Maximise customer satisfaction results (NPS) through regular customer engagement and the highest levels of centre standards.* Identifying and suggesting improvements to internal efficiency and the customer experience.* Handle customer concerns, coordinating questions through to prompt resolution with the Global Service Centre (GSC) team on behalf of the customers.* Lead by example creating a strong ethos of customer service throughout the team

London, Stratford

* Provided outstanding guest (customer) service while delivering leadership and motivation to a multifaceted team.* Collaborated with management to promote a high-energy and service-oriented environment.* Performed store openings and closing, balanced store funds and ensured accurate till transactions* Provided feedback, and coaching to ensure Disney brand standards were consistently achieved.* Managed complex and unexpected transactions to high standards of accuracy and speed.* Facilitated accurate decision making having analysed and disseminated large volumes of data.

Cmi Level 3 Diploma In First Line Management, Management, Distinction

The Diploma programme enabled managers to be properly equipped with the skills, knowledge and behavioural competencies to carry out their.

Bachelor’S Degree, Marketing With Public Relations, Ba (2:1 Hons)

Activities and Societies: 2010 Korea Summer School Graduated with Honors in Marketing and PR. Achieved 1st class grades in both Psychology.