Anita Kuenzel Email & Phone Number

Sea Cliff, Ny, Us

New York, New York, Us

Design or transform your SaaS product with Iron Bloom. Whether you're scaling a mature product, building new features, or integrating acquisitions to expand your capabilities, our tailored strategies elevate your product’s impact and streamline internal operations, driving innovation at every stage.Iron Bloom is a dynamic business partner specializing in a powerful blend of product development and user experience design for software. Our mission is rooted in the recognition that innovative product design, exceptional customer experiences, and empowered teams are essential pillars for sustainable growth.What sets us apart is our ability to manage and optimize workflows during the development process, relieving clients of operational burdens so they can focus on high-impact activities. While unlocking your strategic capacity, we focus on facilitating greater outcomes with reduced effort and resources. We ensure a smooth transition, strategically acclimating teams or leveraging our resources to secure and integrate high-caliber talent into new systems and processes.

Matawan, New Jersey, Us

Collaborative marketing and outreach partnership, to develop MSP channel sales and innovative programs aimed at enhancing customer engagement and brand recognition.Ocean Computer Group (OCG) is a prominent IT solutions provider that specializes in offering comprehensive technology services to businesses of all sizes. The company focuses on delivering high-quality solutions in cybersecurity, managed/co-managed IT services, cloud computing, and network infrastructure. OCG is known for its expertise in optimizing IT environments, elevating security, and enhancing operational efficiency. A trusted partner for businesses looking to navigate the complexities of the modern IT landscape.

New York, Ny, Us

SVP of Customer Experience, specializing in Talent Acquisition across Direct Hire and Staffing sectors. In this capacity, I provide strategic oversight of the customer experience (hiring clients, candidates) with a core focus on matching high-caliber talent with the right opportunities. My ultimate focus is on delivering outstanding experiences and driving business success through strategic relationship-building and an efficient, value-driven infrastructure.

New York, Ny, Us

Latitude° is an aviation collective, covering all areas in global advisory and intelligence. Operating as a technology house, our group is passionate about building creative solutions for the music + film industry, environmental + rescue community, and other emerging industries w/ specialized aviation management requirements.

New York, New York, Us

Industry-leading retail intelligence provider, offering a broad suite of products, prioritizing client workflows and actionable business analytics.With comprehensive ownership of various initiatives, Anita led comprehensive CRM operations, and executed meticulous data transformation, refining data points to align with strategic objectives. She spearheaded the design and implementation of process optimization, including automations, KPI establishment and deployment of dashboards surrounding the end-to-end customer journey. Collaborating with key senior developers, she orchestrated migrations between financial systems, CRM platforms, and other integration solutions, yielding heightened operational efficiency. In addition, Anita's partnership with the Head of Customer Success was instrumental in shaping a world class customer journey, unifying diverse product lines while recognizing unique pathways each offered, and creating the customer health score from it's core.This multifaceted approach contributed significantly to the organization's overall success, reflecting dedication to operational excellence, strategic growth, and unwavering customer-centricity.

Anita embarked with the firm in 2011, and over the years diversified her role to fuel the firm's expansion. She showcased a remarkable ability to grow client business by nurturing relationships, discovering their unique requirements, and tailoring solutions in tandem with burgeoning service offerings.She ascended to a pivotal leadership position in Customer Success, while lending vital support to key executive initiatives. Anita's portfolio entails guiding the team through the customer journey, streamlining procedures, and spearheading project management efforts to address a diverse array of business requirements. As a visionary architect of technology solutions, Anita was at the core of strategic planning and development for customer-centricity. She identified operational goals for enhancements, and translated these insights into actionable developments aimed at elevating standards of productivity, quality, and customer interfacing units.// ABOUT THE FIRM //Highly regarded financial consulting and data analytics firm delivering critical intelligence to a diverse client base consisting of manufacturers, wholesalers/distributors, retailers, the lending community and REITs across all retail sectors. In October 2021, a significant milestone was reached as the company was acquired by private equity. A transformative journey began, aimed at harmonizing diverse brands- emerging as RetailStat.

Distinguished as a top-performing CSM, through implementation of an advanced customer success plan framework, prioritizing personalization, ensuring alignment between customer goals and product utilization. Achieved outstanding results with 95% adoption rate, 96% revenue retention and 25% increase in average contract value (ACV) across the subscriber portfolio. Collaborated with Sales Executives and cross-functional teams to align customer success initiatives, and promote a unified approach. Successfully spearheaded team enablement initiatives and led meaningful enhancements of CRM and operational processes. Garnered industry acclaim through conferences and successfully hosting various events, further solidifying a reputation for excellence.

HHBO is a socialization program serving communities with autism & other developmental disabilities, ages 4+. Roles varied across Weekend Program, After-school Program, Vacation/Overnight Respites.♦ Facilitated necessary life skills utilizing behavior analytic principals unique to each child, to further develop social skills, interpersonal skills and self-esteem in a unique recreational setting. Emphasizing a peer model approach to enhance mental and emotional well-being through self-expression, day-to-day activities, and new experiences.♦ Implemented Recreational Therapy classes: Art Therapy curriculum presented different techniques for an opportunity in developing creative fine art making skills. Dance Therapy offered exercise and sensory integration techniques through incorporating movement and music. Also structured various other recreational activities such as music therapy, baking/decorating, and cooking. Mentored and managed teams to assist with recreation activities, as the instructor and often as a group leader when needed.♦ Maintained certifications each year of employment: Adult, Child & Infant CPR; First-Aid; Strategies for Crisis Intervention & Prevention (SCIP)

European style bakery & cafe.Effectively management retail store, wholesale accounts, and the provision of exceptional service to our special occasion clients. Engaged in personalized appointments, employing extensive knowledge of artisanal baked goods, pastries and creative design concepts to guarantee the success of each client's confectionery culinary requirements. Training and empowering our sales staff was a priority, ensuring they were well-equipped to handle both retail customers and the intricacies of our retail/wholesale procedures, including goods preparation and inventory management, to maintain high standards while fostering a more efficient operational environment.

Bachelor Of Arts (B.A.), Psychology

Data Analyst

Associate Of Science (A.S.), Photography-Graphic Design

Associate Of Arts (A.A.), Liberal Arts