Anita Monson Email & Phone Number

Jacksonville, Florida Area

• Assists individuals in making appointments for various services.• Identifies specific patient needs to determine appropriate appointment type, location and urgency. • Verifies insurance coverage and other related data with third party carriers for scheduled appointments/procedures.• Communicates clear instructions and education related to scheduled services.Handle inbound and outbound calls for Health Care Facilities supported by Formativ Health. Assist individuals requesting information regarding patient services and programs.

Tinley Park, Il

Responsible for accurately and confidently handling customer inquiries.Promotes Comcast products and services and makes recommendations thatmeet customer needs. Relates well to the customer, demonstratesfavorable image of the Organization through effective use of soft skills(including active listening and problem solving skills), professionalcommunications and internal/external customer interactions. Exercisessound judgment within the scope of their empowerment, and acts in thebest interest of both the customer and company.

• Responsible for guiding hundreds of prospective and present Blue Cross Blue Shield of Michigan members through the process of selecting the right health insurance plan• Completed tax subsidy online application, on behalf of members, which allowed many members the ability to afford healthcare• Provided an excellent customer service experience while complying with Federal and State legal requirements and standards. High volume Call Center environment

• Responsible for guiding hundreds of prospective and present Blue Cross Blue Shield of Michigan members through the process of selecting the right health insurance plan• Completed tax subsidy online application, on behalf of members, which allowed many members the ability to afford healthcare• Provided an excellent customer service experience while complying with Federal and State legal requirements and standards. High volume Call Center environment

Honorable Discharge

Ccent, Ccna, Network Infrastructure

Bachelor Of Arts (B.A.), Christian Studies