Ana María Rojas Sepulveda Email and Phone Number

As the Sales and Office Manager at PlayRope, I led with a dynamic and values-driven approach, steering both administrative operations and sales strategy. My leadership style is characterised by fostering a collaborative and strategic work culture, heavily focused on data-driven decisions and the effective use of advanced technology. This leadership not only streamlined our operations but also significantly contributed to market expansion. I was dedicated to enhancing internal sales, effective management, and the implementation of customer-centric strategies, all while leveraging technology to boost business growth.In my role, I consistently applied a collaborative and strategic mindset to drive innovation and team growth. I have a deep understanding of the interplay between business operations, legislative requirements, governance systems, and information assurance, playing a key role in creating a robust digital environment. Leading a team focused on delivering best-practice business administrative services, I ensured that our customer service was exceptional and supplier communications were efficient. These efforts were crucial in achieving our business objectives, which included delivering strategies that were not only customer-focused but also efficient in administration and effective in enhancing business performance.Deliverables: - Led internal sales operations with a focus on exceptional customer service and fostering effective communication with suppliers to ensure updated information, prices, delivery schedules, and custom design specifications.- Managed customer satisfaction by promptly resolving issues, providing detailed quotations, and liaising with clients to exceed expectations and foster lasting satisfaction and repeat business.- Created, embedded and developed, a culture of collaboration and productivity among the team and management, serving as a catalyst for a dynamic work atmosphere. Fostering a culture of high performance and motivation

Excelled in ensuring precision and reliability in deliveries, maintaining a steadfast customer centric focus. My strategic planning and comprehensive documentation skills were instrumental in enhancing logistics operations. Demonstrating exceptional organisational prowess, I adeptly balanced complex logistical challenges. My proactive handling of customer complaints was key to our continuous service improvement. I placed a strong emphasis on safety, quality, and efficient stock management, whilstfostering a collaborative work culture that valued and empowered my team. Deliverables: - Enhanced operational transparency and accuracy in delivery processes by meticulously recording all deliveries with advanced handheld devices, aligning with governance protocols and ensuring data integrity.- Managed strict adherence to timelines, demonstrating exceptional planning and organisational skills, crucial in environments with legal and administrative precision.- Played a key role in issue resolution and service enhancement by actively relaying customer feedback to management, facilitating improvements in governance, operational efficiency, and legal compliance.

Seamlessly executed clerical and bookkeeping tasks, ensuring data integrity and operational efficiency. My ability to effectively engage with patients across various channels highlighted my commitment to a patient-focused approach, blending administrative proficiency with a dedication to excellent service. Deliverables: - Executed and understood the link between both business and all clerical systems and information assurance, contributing to the establishment of a robust digital environment. - Contributed to a streamlined and patient-focused operation, showcasing versatility in administrative and financial responsibilities.- Prepared business reports providing financial, asset management, compliance, and other key performance indicator information, matching output to business planning.

Instrumental in delivering comprehensive legal guidance and technical advisory services, particularly in therapeutic goods regulation. My role encompassed developing corporate leadership strategies, ensuring administrative precision, and maintaining legal compliance. I played a pivotal role in enhancing operational efficiency and implementing strategic legal frameworks, contributing significantly to the organisation's adherence to legal standards and objectives.Deliverables: - Built and maintained effective relationships with all stakeholders. Comfortable working with ambiguity and navigating complex problems within web of a large organisation. - Provided in-depth legal guidance and drafted essential documents, ensuring administrative accuracy and supporting organisational goals.- Played a key role in maintaining legal compliance, preparing reports and reviewing documents to bolster operational efficiency.- Contributed to strategic decision-making by delivering legal insights, attending crucial meetings, and ensuring document precision.- Developed and implemented a comprehensive corporate leadership strategy, focusing on legal department training for strategy adherence and regulation compliance.- Offered specialised technical-legal advice on therapeutic goods regulation, supporting clients in navigating complex legal frameworks.

- Supervised the development of preliminary studies that are required for the proper functioning of each of the dependencies as well as the analysis of the economic sector be contracted to guarantee the objective selection of the bidders.- Identified, mitigated and reported risks associated with potential breaches of regulatory standards including policies, procedures, and work practices.- Effectively collaborated and engaged with key stakeholders such as legal, procurement colleagues, and suppliers.

- Provided legal guidance in all matters of competence of the local Mayor.- Managed regulatory trends and provided advice on required changes to legal policies and guidelines.- Actively participated in all regulatory compliance activities associated with the role including required training, meetings, and information sessions.- Monitored state and federal regulations to keep company up to date with changing laws.- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.

Specialised in Government liability, medico-legal matters, and civil cases.

- Provided medico-legal advice in all areas of law.- Arranged Shareholder, Board, and Committee Meetings and prepared agendas.- General corporate and commercial transactional law matters;- Drafting, reviewing, and ensuring compliance with policies and procedures.