Worked for Amazon Seller SupportHandling Escalation CRM handling and report makingTraining newbie

Provided email support to international customersWorked for Amazon Seller Support Expertise in handling escalation contactAlways focus in customer satisfaction and provide first time resolution with clear and confident satisfactionTrained newbie as Subject Matter Expert. Worked as SMEEngaged with technical team to provide resolution to customer query

• Own the hiring process, involving talent branding, talent acquisition and deliver superior candidate experience.• Provide guidance and input, for creating systems which enable team members to attain their personal and professional goals.• Identify training needs, and enable learning and development for all team members• Create and implement robust policies and practices which ensure smooth day to day operations• Provide guidance and input on workforce planning, succession planning, compensation, bench marking.• Keeping the team members motivated, through rewards, recognition and engagement• Provide guidance and input for creating performance management systems which creates a high performing environment• Setting a culture and evangelizing our core values. Responsible for the development and achievement of assigned business budget• Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients• Focusing on growing and developing existing clients, together with generating new business• Using an existing network of industry contacts to generate new business• Maintaining and expanding relationships with existing clients Active participation in sales activities like business proposal, tender response, sales presentation and product demonstration.• Need to act as a project manager for key projects & coordinate with all the respective team member for successful completion of project• Sharing of relevant industry & market information with other team and across divisions to bring business synergy• Lead/actively participate the events/ exhibition/ road show etc. as marketing activity

• Responsible for driving business from a service/business franchisee• Responsible for achieving sales target by selling additives and accessories• Responsible for achieving AMC Sales and making weekly submission• Responsible for increasing Warranty to AMC conversion, AMC to AMC conversion to increase the business• Responsible for closing installation calls within 24 hours and closing service calls within two days• Responsible for reducing the pending call rate > 3 days is zero• Responsible for converting dissatisfied customer to satisfied customer• Review and Approval for fresh replacement of machines• Responsible for identify the product failure/component failure and submitting report to factory• Responsible for training employees in terms of quality improvement in the process of production line or in the component• Responsible of doing vendor audit and evaluating vendor rating performance• Responsible for monitoring newly launched projects and new improvements in field• Regular observation and monitoring of the new projects and collecting feedback from the customer and making report to the factory for further improvement• Responsible for attending quality related complaints by customers in allover south region.• Responsible for handling escalation calls and closing the issue• Preparing monthly report on replacement of machine for the south region• Preparing monthly report on component failure and product failure for the south region• Reduce and control the spare consumption• Responsible for training technician for proper troubleshooting and replacement of correct spares in service call• Responsible for installation and giving demo to the customer in case of new product • Responsible for training technician about proper installation troubleshooting fix the call in first visit.• Responsible for training CSR for sales pitch and USP of products• Responsible for conducting weekly refresher training and monthly product training