Head Of Customer Interaction Centre And Shared Services
CurrentCurrently serving as the head of customer interaction centre and shared services operations.
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Anitha P is listed as Head of Customer Interaction Centre and Shared Services at Festo India Private Limited, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Anitha P.
Anitha P previously worked as Senior Manager Operations at Strategi Automation Solutions Pvt. Ltd. and Manager Customer Service and Supply Chain at Brady Company India Private Limited. Anitha P holds Pgclscm, Logistics, Materials, And Supply Chain Management from Xlri Jamshedpur.
Thinking differently, aligning internal workflows and teams proactively with a foresight on changing business needs keeps the function agile in serving customers and gaining higher market shares by providing a stable operating environment.Discussion with youngsters on how they can choose to live an enriching life, what to chase, what matters in the changing and ever evolving world are some topics that will bring joy mutually in our otherwise mundane work life. This will also have a positive influence on our close communities as an end result of individual development leading to collective development with time. Broadly my core work experience has been in the areas related to strategizing, leading and managing customer service, supply chain and shared services operations in a manufacturing scenario. Expertise in migration of global processes, establishing regional service levels and performance bench marking. Facilitation of Global programs roll out by customizing to regional requirements.Competency in imparting soft skills, coaching, mentoring for talent development and succession planning.
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Bengaluru, Karnataka
Currently serving as the head of customer interaction centre and shared services operations.
Resumed career after a break with team Strategi with a wider exposure to operations in general that included customer service, supply chain, human resource, post sales service, administration and marketing.The knowledge and functioning of different functions, the overlapping impact and skill requirement was the key learning in a smaller scope considering the size of the organisation.The limitations of talent, capability and the unique ability required to navigate them for success of one and all was the crucial exposure that i gained in this stint.Evaluating an ERP package from scratch, shortlisting the one that suits the company best , negotiating and communicating the needs with the vendor clearly, there after the implementation and the go-live was a rejoicing experience that can be re-lived with a sense of pride and accomplishment at all times.
Bangalore
Joined as customer service supervisor for a larger scale of operations and was trained operationally on global processes at Brady Singapore for local implementation.Was exposed to lean manufacturing concepts through a workshop at Brady Thailand during my tenure here.Later, promoted as Manager and with an enhancement to role that included supply chain operations.Exposure to leadership trainings and being a part of the management team interactions made the overall grooming to a manager very holistic.
Bangalore
After a year long biological break, resumed career with Strategi Automation as Engineer Customer Support. Moved on to becoming a Senior Engineer and subsequently as Assistant Manager during my tenure here. Here is where i picked up the most essential foundation skills required in daily self work management that enhance one's productivity and efficiency. Was nominated as the management representative during the ISO qualification process for the company and also trained and certified as internal auditor. This gave insight to the first level experience of creating a process, the need to refine, improve and measure output of the processes with time .The thought process and first experience of why an organisation needs a dashboard and controls systems, how to steer and measure what matters in the markets we serve was the summary of this experience.
Banglore
Started my career as an Apprentice Engineer Trainee in the Marketing department of GE Power Controls. Was exposed to preparation of quotations for tendering related to MCCB's , Motor Control Centers and Power Control Centers manufactured by GE. Part of the role and training also included supplier interactions for estimation, follow ups, co-ordination of inspections and project costing assistance to senior marketing and sales personnel.
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Anitha P works for Festo India Private Limited.
Anitha P is listed as Head of Customer Interaction Centre and Shared Services at Festo India Private Limited.
Anitha P is based in Bengaluru, Karnataka, India while working with Festo India Private Limited.
Anitha P has worked for Festo India Private Limited, Strategi Automation Solutions Pvt. Ltd., Brady Company India Private Limited, and Ge Power Controls.
You can use AeroLeads to view verified contact signals for Anitha P at Festo India Private Limited, including work email, phone, and LinkedIn data when available.
Anitha P holds Pgclscm, Logistics, Materials, And Supply Chain Management from Xlri Jamshedpur.
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