• End to end payroll processing by using Data Pay application for salaries and standard allowances, change of conditions termination and incentive payments of weekly, fortnightly, and monthly for global clients.• Processing of state/territory Payroll Tax, super lodgment, Workers Compensation renewals for clients.• Responding to internal and external stakeholder queries in efficient and timely manner with high level of client service.• Maintaining confidentiality of payroll data with respect to privacy legislation• Default Super registration for client.• Handled Annual Reconciliation year end process for states NSW, VIC, QLD, and WA with STP final submission.• Application used Data Pay, and Horizon for client communications.• Meet deadlines for all off - cycle payroll.• Shadow payment for expat employees.

Verified timekeeping records and handled any discrepancies with employees.Assisting payroll team with queries and generating reportsProcessing new employee setup, run the payroll activities and adjustments.Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.Addressing employee queries in timely mannerUnderstanding payroll procedures and associated activitiesProcessed new hire paperwork and documents.Manage client expectations in relation to the delivery of payroll services.Ensure maintenance of all relevant leave and overtime reportsManage client expectations in relation to the delivery of payroll services.Responding to enquiries from employees regarding payroll matters including entitlements, EBA and Awards interpretationReview and input of new starter informationActively following up on incomplete and unsubmitted online timesheetsProcessing of manual timesheets onto the appropriate systems.

Maintained service records of hotel pool, Gym, restaurant, hydraulic storm water and Fire hydrant.Created spreadsheets using Microsoft Excel for daily, weekly reporting.Drafted and distributed invoices for outstanding paymentsUploading all service-related records in the company official websiteHandling phone calls to book an appointment for maintenance service for hotel, guest rooms, restaurant.Reduced expenses by reviewing vendor relationships, sourcing new suppliers, and negotiating favorable and fair contracts.Adhered to social distancing protocols and wore mask or face shield.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Collaborated with maintenance, housekeeping, F&B and security teams to resolve requests and issues efficiently.

Kept customer and system account information accurate and current to support timely resolutions for all concerns.Documented customer inquiries and feedback, including service delivery suggestions in company database.Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.Ensure customer satisfaction and provide professional customer support.Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence from platform sellers.