Customer Service Representative
Current- Support assigned portfolio of vendors on order management needs and coordinating all aspects of projects beginning to end, including providing technical and production support.
- Communicating key business transaction information with customers, including handling of all customer inquiries for the accounts assigned, entering and tracking quotes, orders, samples using company approved software.
- Monitor and support a variety of order processing flow including standard order entry, custom processes, and technical order flows, communication of updates and/or issues with key internal teams’ production support..
- Using independent judgment to assess and build positive customer relationships and be proactive in asking key questions to determine and meet customer needs in a timely fashion.
- Gathering and sending samples, credit applications technical information to customers, and all other appropriate forms to new customers and ensures that credit is approved before orders are entered.