Anitha Siddaraju
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Anitha Siddaraju Email & Phone Number

Quality Assurance Analyst at Equiniti India
Location: Bengaluru, Karnataka, India 3 work roles 1 school
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Current company
Equiniti India
Role
Quality Assurance Analyst
Location
Bengaluru, Karnataka, India
Company size
452 employees

Who is Anitha Siddaraju? Overview

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Anitha Siddaraju is listed as Quality Assurance Analyst at Equiniti India, a with 452 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Anitha Siddaraju.

Anitha Siddaraju previously worked as Quality Analyst at Swiggy and Senior Customer Delight Executive at Swiggy. Anitha Siddaraju holds Bachelor Of Science - Bsc, Biology/Biological Sciences, General, 81% from Nmkrv College For Women.

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Email format at Equiniti India

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Equiniti India

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Profile bio

About Anitha Siddaraju

Dedicated Quality Assurance Analyst with Lean Six Sigma Gren Belt certified, with a strong foundation in quality management principles over 8 years of experience in customer service and pensions administration, specializing in retirement solutions. Skilled in implementing quality management practices to enhance operational efficiency and customer satisfaction. Proven expertise in problem-solving, critical thinking, and root cause analysis, enabling the identification and resolution of issues to improve service delivery. Adept at analysing processes, developing strategic recommendations, and fostering a culture of continuous improvement within teams. Committed to ensuring the highest standards of quality and performance in all operations. Demonstrated success in leading cross-functional teams, driving process improvements and maintaining high-quality standards. Collaborating seamlessly with various functions, I enhance Customer Experience (CX) by ensuring the efficient dissemination of learning through quality and training initiatives . Key accomplishments include driving critical metrics such as Cost, CX Experience, Resolution, Customer Satisfaction (CSAT) and Net Promoter Score (NPS) to align with and achieve overall organizational goals. My responsibilities extend to evaluating the effectiveness of the existing support model, each customer touchpoint, and associated processes.Develop and implement robust quality assurance programs, resulting in a significant improvement in customer satisfaction scores and a reduction in service escalations.

Current workplace

Anitha Siddaraju's current company

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Equiniti India
Equiniti India
Quality Assurance Analyst
chennai, tamil nadu, india
Website
equiniti-india.com
Employees
452
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3 roles

Anitha Siddaraju work experience

A career timeline built from the work history available for this profile.

Quality Assurance Analyst

Current
Equiniti India

Bengaluru, Karnataka, India

Apr 2024 - Present

Quality Analyst

Swiggy

Embassy Tech Village,Bengaluru, Karnataka, India, (Bengaluru)

- Strong Quality assurance skilled in Customer Relationship Management & Performance Management- Leading Quality Assurance team both inhouse and partners/Vendors -Collaborating with various functions to enhance the CX & ensure seamless dissemination of learning through quality & training-Acting as a custodian of Centralized Quality function, enabling and leading team to be result oriented-Leading, inspiring and co-ordinating the quality team at all levels to create motivated and… Show more - Strong Quality assurance skilled in Customer Relationship Management & Performance Management- Leading Quality Assurance team both inhouse and partners/Vendors -Collaborating with various functions to enhance the CX & ensure seamless dissemination of learning through quality & training-Acting as a custodian of Centralized Quality function, enabling and leading team to be result oriented-Leading, inspiring and co-ordinating the quality team at all levels to create motivated and engaged colleagues-Driving CX Experience, Resolution, CSAT metrics that matter to achieve the overall organization goals-Evaluating effectiveness of the existing model of support, each customer touchpoint and processes-Work closely with the Leadership team to define, launch and drive multi-year planning initiatives.- Responsible for smooth and efficient day-to-operations within the team.-Monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every Non-voice process ( Chat & Email) Show less

Oct 2021 - Jan 2024

Senior Customer Delight Executive

Swiggy

Embassy Tech Village,Bengaluru, Karnataka, India, (Bengaluru)

Handling Live chats and emails. Providing excellence customer support.

Dec 2017 - Jun 2023
Team & coworkers

Colleagues at Equiniti India

Other employees you can reach at equiniti-india.com. View company contacts for 452 employees →

FF Fredrick Fintan Fredrick Fintan Colleague at Equiniti IndiaChennai, Tamil Nadu, India View → AK Akash K K Akash K K Colleague at Equiniti IndiaBengaluru, Karnataka, India View → JS Jegannathan Sunderselvin Jegannathan Sunderselvin Colleague at Equiniti IndiaChennai, Tamil Nadu, India View → JS Jayanth Subramanian Jayanth Subramanian Colleague at Equiniti IndiaChengalpattu, Tamil Nadu, India View → AA Aqeel Ahamed Aqeel Ahamed Colleague at Equiniti IndiaChennai, Tamil Nadu, India View → PE Pavithra Ethiraj Pavithra Ethiraj Colleague at Equiniti IndiaChennai, Tamil Nadu, India View → RJ Rakesh Jayamani Rakesh Jayamani Colleague at Equiniti IndiaVillupuram, Tamil Nadu, India View → AR Anand Ramakrishnan Anand Ramakrishnan Colleague at Equiniti IndiaBengaluru, Karnataka, India View → FT Fathima Thoulath S Fathima Thoulath S Colleague at Equiniti IndiaChennai, Tamil Nadu, India View → FN Fathima Nisha Fathima Nisha Colleague at Equiniti IndiaChennai, Tamil Nadu, India View →
1 education record

Anitha Siddaraju education

FAQ

Frequently asked questions about Anitha Siddaraju

Quick answers generated from the profile data available on this page.

What company does Anitha Siddaraju work for?

Anitha Siddaraju works for Equiniti India.

What is Anitha Siddaraju's role at Equiniti India?

Anitha Siddaraju is listed as Quality Assurance Analyst at Equiniti India.

Where is Anitha Siddaraju based?

Anitha Siddaraju is based in Bengaluru, Karnataka, India while working with Equiniti India.

What companies has Anitha Siddaraju worked for?

Anitha Siddaraju has worked for Equiniti India and Swiggy.

Who are Anitha Siddaraju's colleagues at Equiniti India?

Anitha Siddaraju's colleagues at Equiniti India include Fredrick Fintan, Akash K K, Jegannathan Sunderselvin, Jayanth Subramanian, and Aqeel Ahamed.

How can I contact Anitha Siddaraju?

You can use AeroLeads to view verified contact signals for Anitha Siddaraju at Equiniti India, including work email, phone, and LinkedIn data when available.

What schools did Anitha Siddaraju attend?

Anitha Siddaraju holds Bachelor Of Science - Bsc, Biology/Biological Sciences, General, 81% from Nmkrv College For Women.

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