Anitha V. Email & Phone Number

New York, United States

United States

● Worked with a large dataset for designing a KPI dashboard using Tableau which helped to improve operational efficiency in areas such as cost reduction, risk management and revenue generation.● Led data-driven projects from end to end, including data collection, cleaning, analysis, and reporting, ensuring high data quality and accuracy throughout the process.● Involved in the process of implementation of Agile Methodology using Scrum framework with the help of tools like Trello & JIRA.

Tamil Nadu, India

● Increased productivity by 15% by implementing performance metrics and quality standards that drove exceptional results.● Directed dispute intake and dispute resolution processes for chargebacks, representment, and pre-arbitration cases, resulting in a 20% reduction in dispute resolution time and higher customer satisfaction.● Worked with banking partners to implement novel strategies alongside the prevalent ones, making product and process changes that helped users while staying compliant with regulations.● Authored and administered training material for the team and created and maintained daily dashboards to track team quality and productivity.● Improved client experience by planning and executing tactical changes in client reporting and educational resources on process improvement.● Monitored dispute volume, identified trends, and built out reporting that provided insights for leadership on strategic decision-making.● Increased team efficiency and effectiveness by setting and tracking performance metrics.● Prepared process reports summarising the team's Customer Satisfaction (CSAT) scores and communicate with internal and external clients regarding dispute issues.

Tamil Nadu, India

● Resolved dispute inquiries from cardholders, merchants, and internal departments in a timely manner, always meeting customer expectations.● Provided a high standard of specialised, considerate, and responsive service while maintaining or exceeding the recognized standards for chargeback productivity and excellence.● Played a leading role in handling customer queries related to credit cards, charging back to the merchant, and supporting dispute resolution with customers.● Handled account maintenance volumes in terms of an address change, opt-out calls, etc● Expertise in working information with chargeback processing with Visa & Master Card regulations in compliance with federal and state regulations.

Master Of Business Administration - Mba, Finance, General

Bachelor Of Commerce - Bcom, Corporate Secretaryship