With an MBA degree in Information Technology Project Management, a CAPM® certification, and a computer science background, I am a Project Manager at Autodial, a leading company in customer service automation. I have four years of experience in managing and delivering complex web development projects that enhance the user experience and reduce the waiting time for customers.At Autodial, I work with a cross-functional team of developers, designers, testers, and marketers to plan, execute, and monitor design sprints, feature prioritization, and agile web development processes. I use my skills in communication, collaboration, and problem-solving to ensure the quality and efficiency of the project outcomes, as well as the satisfaction and retention of the customers. I am passionate about creating innovative solutions that make customer service more accessible, convenient, and enjoyable for everyone. I bring diverse perspectives and experiences to the team, as I have studied and worked in different fields and institutions, and I value the input and feedback of others.