-Hired and trained 4 attendants, 2 delivery drivers for laundry commercial and residential operations. Managed scheduling and payroll operations.-Created and balanced budgets, established a billing strategy, implemented an accounting POS system increasing efficiency by 85%-Established a contract with the largest national provider for mobile laundry services enabling automation increasing annual revenue by 80%-Planned, implemented, and monitored daily business operations; depositing cash/checks and performing all bookkeeping activities

-Promoted from Teller to Service Manager with 2 years by enhancing existing internal control procedures daily to achieve effective solutions-Successfully spearheaded the opening of 2 retail banking locations, providing banking operational training to 20 new branch staff-Rolled-out and facilitated training of AS-ATMs and various tablet applications throughout the region promoting innovation of technology to improve customer service-Organized sales efforts; communicated procedural/product changes and resolved issues to optimize branch performance and employee engagement

-Exceeded customer service experience every quarter; received numerous district awards for overall customer satisfaction performance of 97%-Planned and instructed district quarterly compliance meetings, and new hire training to inform 30 branch staff of relevant procedures-Enforced daily compliance of banking rules, regulations, laws and all policies and procedures to reduce risk and fraud-Resolved, analyzed, and prevented reoccurrence of exceptional errors or claims to minimize/mitigate risk