Patient check-in, appointment scheduling, and patient chart creationAssist patients with collection of specimenResponds professionally to inquiries from internal/external customersCreate covid testing orders, verify vaccine status of patients and assist patients with Covid-19 resultsEvaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recoveryDocuments according to our procedureFollows established procedures to meet customer/member needsAssist the department in meeting customer needs and reaching department expectationsDeveloped a full awareness of the way performance and actions affect members and Member Service Contact Center's (MSCC) performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted)Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.

Responsible for developing and executing strategic sales plans to achieve customer acquisition goals. Responsible for providing patient-oriented service in a clinical or front office setting; performed a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, verifying insurance, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environmentGreeted patients and directed them to appropriate departmentsAnswered multiple phone lines; directed calls and took messages as neededVerified patient information and insurance eligibility; collected paymentsDirected patients to complete forms and processed patient-related paperworkInformed provider’s assistant of no-shows and cancellationsMade follow-up appointments for patients and called patients to confirm appointmentsContacted “bumped” patients and rescheduled appointments as appropriatePerformed various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned