Designing and deploying hospitality and quality standard operational procedures, implementing customer experience best practices, leading Customer service centralisation project. Executing board's annual operational plans, liaising with suppliers and managing budgets.

Operational development for new destinations, leading, training and mentoring regional teams, administering portfolio on sales channels. Leading design projects for the new properties and makeovers for the existing properties, resulting in large growth of firm's accommodation capacity.

Working on the company's expansion in the region by establishing offices in Dubrovnik and Belgrade. Training teams, implementing SOPs and brand guidance.

Front desk reception operations, concierge role and property coordination of housekeeping and maintenance team.

Rotational internship in several departments- inventory, production and purchasing. Working in a production company based in China allowed me to experience first hand Chinese production cycle, introduction to the Chinese market and business practices and etiquette in China. Company specialises in creating pickups and accessories for musical instruments since 1971, with several patents and collaborations with world top manufacturers of musical instruments and professional audio equipment.

Working with undergraduate and graduate students in STUT Language Center on conversational classes. Work was part of my Scholarship programme.

My job as a front of house staff was part of CCUSA, international work and travel programme. Four-month work in one of the best restaurants on Cape Cod gave me opportunity to learn the best restaurant management practices and to deliver extraordinary service that was praised on travel & restaurant review sites like Trip Advisor.