Anja Jovanović Email & Phone Number

Belgrade, Serbia

Belgrade, Serbia

● Responding to customer inquiries via email, chat or social media under the existing communication platform.● Providing product information, troubleshooting assistance and technical support.● Working with Service/Operational Manager to ensure proper customer service is being delivered.● Communicating with other departments to ensure verified guidelines and policies are in place. ● Assisting in updating documentation and procedures.● Communicating customer issues and devising ways for improving their experience, including resolving problems and complaints.💫Successfully reduced the support team's response time by more than 50%. Honored with the Fitpass award for "going above and beyond" in 2023.

Veliko Gradište, Centralna Srbija, Serbia

● Collecting fundamental data on the organization of educational work and the structure of school activities.● Analyzing legal and curricular documentation that underpins the functioning of the school and its pedagogical staff.● Observing and monitoring different school activities.● Gathering information and gaining insights into the implementation and outcomes of various segments of the school program.● Participating in and assisting with the ongoing tasks and activities of the school pedagogue.● Involvement in counseling sessions with children and parents.

Pedagogy

High School Diploma, Social Sciences