• Managed 50+ accounts from RFP to contracts, from 10 to 1'000 attendees, contract value up to £2.5m• Developed previously unmanaged accounts, to generate the highest annual revenue increase from £100K to £1m over 3 years• Responsible for bookings into all 20 Hyatt brands; from select service to luxury • Liaised between 500+ hotel sales colleagues and customers on client needs, expectations and contract concerns ensured greatest customer satisfaction whilst securing maximum revenue for the hotels • Supported Global Sales Director on 10 Global Key Accounts, each with an annual contract value above £10m• Organised company customer events, a minimum of 3 p.a. including evening events for up to 100 people and weeklong sales calls with 15+ appointments throughout the country• Planned external customer events and tradeshows, i.e. IMEX, IBTM including pre-show familiarisation trips for 10 + customers each

• Guaranteed smooth running of day to day RFP business from all UK Accounts for two Global Sales Directors; achieved 10% increase on target each year; 2016 contract value in excess of £30m • Ensured proposal were received from all hotels (30+ daily)• Organised and participated in company customer events and tradeshows from 300 to 10 clients

• Trained and developed 4 team members• Provided exceptional service for external and internal customers with the drive to exceed expectations, resulting in a 90% customer feedback satisfaction (Market Metrix – 2011)

• Ensured Conference and Events facilities are occupied to the best benefit of the entire hotel operation, by maximizing revenues using my knowledge of yielding, profitability and market trends, resulting in an increase of 10% occupancy • Implemented procedures to achieve budget set at £1m

• Built relationships with clients, team members, peers and superiors to drive business forward by attending at least one industry event a week • Negotiated rates, upsold of hotel facilities, billed for all types of events up to 400 people, as well as forecasted, budgeted and conducted familiarisation trips for prospective clients

• Increased conference and events revenue by 50% year to year • Employee of the year reward - 2004

• Increased work experience level to leading entire shifts, supervising up to 3 colleagues • Excellent Award - GAP tester - Dec 2002

• Responsible for running the cashiering department, ensuring 100% accuracy for all tills• Learned to work through change after September 11, rebranding of the hotel from Hyatt to Jumeirah, full refurbishment of the hotel whilst operating and implementing a new system (Fidelio)• Employee of the month - May 2002

• Received experience and education in all hotel departments from Accounting to Restaurant Service