Anja Leire Email & Phone Number

Palma Y Alrededores, España

Palma Y Alrededores, España

Apoyo al equipo corporativo en el proyecto BEC (booking engine corporativo).El proyecto consiste en implementar el booking engine actual que se utiliza en Europa en nuestra oficina de EEUU para la venta online.Las tareas principales son:Hacer píldoras formativas de las diferentes aplicaciones del sistema, precarga de la contratación y las ofertas en el sistema, pruebas del sistema para detectar posibles errores, dar formación al equipo de ventas online de EEUU.

Mallorca

Responsible for coordinating a 10 people group in the Sales On-line department.By implementation and developing procedures we have succeeded to apply all revenue action within 24 hours, furthermore we always have rates for 3 reasons on sales so this improves visibility on our company website and OTA’S, which means increasing sales.• Load rates on the company’s website and channel Manager for B2C and B2B business.• Apply revenue actions like offers and special packages.• Management of reservations for B2B business.• Identify and document XLM integration issues and collaborate with the IT department to achieve resolutions.• Provide both consultative and technical support to the hotels regarding online reservations.• Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.

Cas Catalan Mallorca

• Maintain an up to date record of room vacancies, reservations and assignments.• Registered guests arriving at the hotel and assigned them rooms depending on guest preference and room availability.• Checked guests in and out of their rooms and processed customer cash and credit payments according to established policies and procedures.• Ensure that guest identifications and reservation details are accurate and valid before assigning them to their room.

• Meet, greet and escort the arriving guest from the front desk to their rooms• Discern or predict problems or difficulties; along with proven problem solving skills.• Display a sense of urgency with all requests and follow through to ensure efficient completion off request.• Maintain complete knowledge of all property operations, hours of services and local attractions throughout varied seasons as well as strong operational awareness to insure quick service reaction