Anja Zupan Email and Phone Number

Managing all Croatian marketing operations of STA putovanja, a subsidiary of STApotovanja, Slovenia – one of the leading travel content platforms in Croatia, with multipleweekly content posts, email campaigns, social campaigns, social and search ads, specialoffers…Following the acquisition of STA potovanja by Nomago d.o.o., managed the rebranding andtransformation of all Croatian digital platforms under the Nomago umbrella – localization,market specific structure, technical deployment of market exceptions, new productstructure for the Croatian market.Deployed a rebranding launch campaign with external agency partner which delivered69,904 sessions and 24,875 new subscribers in 60 days.Serving as the primary point of contact and responsible for all marketing and lead genoperations in the Croatian country office of Nomago, the largest travel and mobility serviceprovider in the Adriatic region.

Managed, maintained and edited the Umbraco-based company website, coordinateddevelopment needed to support marketing needs and business plans.Directly managed and trained a team of 5+ junior marketing operatives to support thecontent, localization, and marketing QA operations.Managed all company social platforms - Facebook, Instagram, Twitter, Pinterest.Edited company content blog and weekly newsletter (WordPress, Mailchimp).Authored blog posts, newsletters, promotional texts, articles, brochures, offers.Coordinated the translation into 12 languages and publication schedule of translatedcontent.

Flight sales, booking​Communicating with clients (office, phone, chat)Travel insurance salesParticipating in the process of hotel accommodation salesTraining and working in Amadeus and Galileo selling platforms

Agent in a call center and chat support agentCommunicating with clients on a daily basisAir tickets reservation and hotel accommodation reservation

Translation and editing of legal (business) documents on a case by case basis (Croatian, Bulgarian, Slovenian).

Managed company social media presence on Facebook for the Croatian market.Communicated with potential customers and other market contacts with clients.Translated texts from Bulgarian and English into Croatian.

Translation and editing of manuals and materials for consumer electronics for the Bulgarian market.

Short-term experience in a high-pressure environmentQuickly learned new skills and took on the responsibility of training new colleaguesExcelled in a foreign-language environment while communicating in 2 foreign languages

Temporary student employment through university career officeAssessed potential clients' interest in company life insurance and retirement savings policiesCoordinated in-person meetings between potential clients and insurance underwriters